{ "schema": 1, "id": "voice", "title": "AI Voice Agent Pricing per Minute", "updated": "2026-10-30", "license": "CC BY 4.0, link to the directory page", "source": "https://getstackversus.com/limits/voice", "tools": [ { "id": "vapi", "name": "Vapi", "vendor": "Vapi, Inc.", "category": "voice-ai", "url": "https://vapi.ai", "checked": "2026-10-30", "sources": { "pricing": { "name": "Vapi - Pricing (Pricing aligned to your needs)", "url": "https://vapi.ai/pricing" }, "docs": { "name": "Pricing Overview | Vapi Docs", "url": "https://docs.vapi.ai/pricing" } }, "unit": { "tag": "Per minute", "definition": "Vapi charges $0.05 per minute for calls, prorated to the second; transcriber, model, voice and telephony provider costs are charged at-cost on top.", "source": "docs", "quote": "Vapi itself charges $0.05 per minute for calls. Prorated to the second." }, "free": { "summary": "Pay-as-you-go with no success package, $0 to start, with $5 in free credits (pricing page). The docs page says $10 in free credits and no credit card needed.", "published": true, "source": "pricing", "quote": "$5 free credits to get you started" }, "plans": [ { "id": "no-success-package", "name": "No Success Package", "priceUsd": 0, "priceNote": "$0 to start; prepaid usage at $0.05/min Vapi hosting, models passed through at cost", "billing": "usage", "included": "$5 free credits; 2 organizations; 1 included Vapi phone number; 4 concurrent calls; 14 days raw data retention; full model catalog; full platform access; peer-to-peer support via Discord; email support without SLA", "source": "pricing", "quote": "Pre-paid, $0.05/min Vapi hosting.", "sourceUrl": "https://vapi.ai/pricing" }, { "id": "core", "name": "Core", "priceUsd": 29, "priceNote": "Per month, prepaid, auto-renews; usage billed separately (models at cost)", "billing": "monthly", "included": "2 organizations; 5 included Vapi phone numbers; 10 concurrent calls; 30 days raw data retention; ZDR included; email support; 2 business day response SLA", "source": "pricing", "quote": "Pre-paid, auto-renew", "sourceUrl": "https://vapi.ai/pricing" }, { "id": "pro", "name": "Pro", "priceUsd": 999, "priceNote": "10% of Vapi hosting fee, $999/mo minimum", "billing": "monthly", "included": "10 organizations; 10 included Vapi phone numbers; 30 concurrent calls; 180 days raw data retention; RBAC + ZDR; email + dedicated Slack support; 1 business day response SLA; 99% uptime SLA", "source": "pricing", "quote": "10% of Vapi hosting fee \n$999/mo minimum", "sourceUrl": "https://vapi.ai/pricing" }, { "id": "premier", "name": "Premier", "priceUsd": null, "priceNote": "Custom; direct sales only", "billing": "annual", "included": "Elevated orgs, concurrency, and data retention; custom number of Vapi phone numbers; priority support; named support team; 1 hour for P0 response SLA; 99.9% uptime SLA; custom RBAC + ZDR + SSO; dedicated SIP available", "source": "pricing", "quote": "Direct sales only", "sourceUrl": "https://vapi.ai/pricing" } ], "rates": [ { "item": "Platform fee per minute (Vapi hosting)", "value": "$0.05/min", "numeric": 0.05, "unit": "USD/min", "published": true, "source": "docs", "quote": "Vapi itself charges $0.05 per minute for calls. Prorated to the second.", "verified": true, "sourceUrl": "https://docs.vapi.ai/pricing" }, { "item": "Speech-to-text (Deepgram, calculator default)", "value": "$0.0095 - $0.0099/min (at cost)", "numeric": 0.0095, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Deepgram\n\n$0.0095 - $0.0099/min", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "LLM (OpenAI, calculator default)", "value": "$0.0077 - $0.0452/min (at cost)", "numeric": 0.0077, "unit": "USD/min", "published": true, "source": "pricing", "quote": "OpenAI\n\n$0.0077 - $0.0452/min", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Text-to-speech (ElevenLabs, calculator default)", "value": "$0.0146 - $0.0238/min (at cost)", "numeric": 0.0146, "unit": "USD/min", "published": true, "source": "pricing", "quote": "ElevenLabs\n\n$0.0146 - $0.0238/min", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Provider costs (STT/LLM/TTS/telephony) general rule", "value": "Charged at-cost, no markup", "unit": "USD/min", "published": true, "source": "docs", "quote": "Transcriber, model, voice, & telephony costs charged at-cost.", "verified": true, "sourceUrl": "https://docs.vapi.ai/pricing" }, { "item": "Telephony - Vapi Telephony / SIP", "value": "Free", "numeric": 0, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Vapi Telephony / SIPFree", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Telephony - Vapi WebSockets", "value": "Free", "numeric": 0, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Vapi WebSocketsFree", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Telephony - Daily WebRTC", "value": "Free", "numeric": 0, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Daily WebRTCFree", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Telephony - Twilio Inbound", "value": "$0.008/min", "numeric": 0.008, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Twilio Inbound$0.008 / min", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Telephony - Twilio Outbound", "value": "$0.014/min", "numeric": 0.014, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Twilio Outbound$0.014 / min", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Telephony - Vonage", "value": "$0.00814/min", "numeric": 0.00814, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Vonage$0.00814 / min", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Telephony - Telnyx", "value": "$0.0055/min", "numeric": 0.0055, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Telnyx$0.0055 / min", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Phone number monthly fee", "value": "$2/mo per phone number purchased through Vapi", "numeric": 2, "unit": "USD/number/month", "published": true, "source": "docs", "quote": "Phone numbers purchased through Vapi bill at $2/mo.", "verified": true, "sourceUrl": "https://docs.vapi.ai/pricing" }, { "item": "Included minutes per plan", "value": "No included-minutes figure published; pay only for the minutes you consume (Enterprise: 'Included minutes with volume pricing', no figure)", "unit": "minutes", "published": false, "source": "pricing", "quote": "Pay only for the minutes you consume", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Concurrency limit - No Success Package", "value": "4 concurrent calls", "numeric": 4, "unit": "concurrent calls", "published": true, "source": "pricing", "quote": "4 concurrent calls", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Concurrency limit - Core", "value": "10 concurrent calls", "numeric": 10, "unit": "concurrent calls", "published": true, "source": "pricing", "quote": "10 concurrent calls", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Concurrency limit - Pro", "value": "30 concurrent calls", "numeric": 30, "unit": "concurrent calls", "published": true, "source": "pricing", "quote": "30 concurrent calls", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Concurrency limit - Premier", "value": "Elevated orgs, concurrency, and data retention", "unit": "concurrent calls", "published": false, "source": "pricing", "quote": "Elevated orgs, concurrency, and data retention", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Additional concurrency add-on", "value": "$10 / line / month", "numeric": 10, "unit": "USD/line/month", "published": true, "source": "pricing", "quote": "Extra concurrent call lines beyond your package default\n\n$10\n\n/ line / month", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "Additional organizations add-on", "value": "$20 / organization / month", "numeric": 20, "unit": "USD/organization/month", "published": true, "source": "pricing", "quote": "Extra workspaces beyond your package default\n\n$20\n\n/ organization / month", "verified": true, "sourceUrl": "https://vapi.ai/pricing" }, { "item": "HIPAA compliance add-on", "value": "$2,000 / month", "numeric": 2000, "unit": "USD/month", "published": true, "source": "pricing", "quote": "HIPAA eligible data handling. Standard Data Processing Agreement and Business Associate Agreement\n\n$2,000\n\n/ month", "verified": true, "sourceUrl": "https://vapi.ai/pricing" } ], "overage": { "policy": "pay-as-you-go", "summary": "No included minutes; usage is prepaid at $0.05/min Vapi hosting, with models passed through at cost. Concurrency above the package default needs the $10/line/month add-on. What happens when prepaid credit runs out is not published.", "source": "pricing", "quote": "Get started for free, and then pay only for the minutes that run" }, "gotchas": [ { "title": "Billed per second", "detail": "The $0.05/min Vapi fee is prorated to the second.", "source": "docs", "quote": "Prorated to the second.", "sourceUrl": "https://docs.vapi.ai/pricing" }, { "title": "Headline 5¢/min excludes providers", "detail": "STT, LLM, TTS and telephony are billed on top at provider cost. The calculator's 1,000-minute example totals $82–$129/mo, against $50 of Vapi hosting.", "source": "pricing", "quote": "Estimated Total\n\n$82–$129/mo", "sourceUrl": "https://vapi.ai/pricing" }, { "title": "Pro has a $999/mo minimum", "detail": "Pro is priced at 10% of the Vapi hosting fee with a $999/mo minimum.", "source": "pricing", "quote": "$999/mo minimum", "sourceUrl": "https://vapi.ai/pricing" }, { "title": "Usage is prepaid; Core auto-renews", "detail": "Usage with no success package is prepaid; the Core package is prepaid and auto-renews.", "source": "pricing", "quote": "Pre-paid, auto-renew", "sourceUrl": "https://vapi.ai/pricing" }, { "title": "ZDR needs a success package", "detail": "Zero data retention is included only once a success package is added.", "source": "pricing", "quote": "ZDRIncluded with the addition of any success package", "sourceUrl": "https://vapi.ai/pricing" }, { "title": "HIPAA costs extra", "detail": "HIPAA compliance is a $2,000/month add-on.", "source": "pricing", "quote": "$2,000\n\n/ month", "sourceUrl": "https://vapi.ai/pricing" } ] }, { "id": "retell", "name": "Retell AI", "vendor": "Retell AI", "category": "voice-ai", "url": "https://www.retellai.com/", "checked": "2026-10-30", "sources": { "pricing": { "name": "AI Phone Agent Pricing | Retell AI", "url": "https://www.retellai.com/pricing" }, "billing": { "name": "Retell AI billing: credits, auto recharge, and invoices", "url": "https://docs.retellai.com/accounts/billing.md" }, "billing_exceptions": { "name": "Exceptions to Our Per-Minute Pricing", "url": "https://docs.retellai.com/accounts/billing-exceptions.md" }, "concurrency": { "name": "Understand concurrency & limits", "url": "https://docs.retellai.com/deploy/concurrency.md" }, "purchase_number": { "name": "Purchase phone number", "url": "https://docs.retellai.com/deploy/purchase-number.md" }, "legacy_billing": { "name": "Legacy monthly billing", "url": "https://docs.retellai.com/deprecation-notice/2026/09-30_legacy_billing.md" }, "docs_index": { "name": "Retell docs index (llms.txt)", "url": "https://docs.retellai.com/llms.txt" } }, "unit": { "tag": "Per minute", "definition": "Usage-based per-minute billing. Each call is timed to the nearest second, and minutes are added up across the billing cycle with no per-call rounding up. The total per-minute price is the sum of components: Retell Voice Infra + LLM + TTS + telephony + add-ons.", "source": "pricing", "quote": "Each call is tracked to the nearest second. At the end of each billing cycle, we charge based on your total accumulated minutes. No rounding up per call, no inflated bills." }, "free": { "summary": "$10 in free trial credits for new accounts, granted once per email address. No permanently free tier; usage is pay-as-you-go.", "published": true, "source": "billing", "quote": "New accounts start with **\\$10 in free trial credits** so you can test Retell before adding a payment method. The trial credit is granted once per email address." }, "plans": [ { "id": "pay-as-you-go", "name": "Pay as you go", "priceUsd": 0, "priceNote": "No subscription fee. Advertised voice range is $0.07-$0.31 per minute depending on components; $0.002+/msg for chat agents.", "billing": "usage", "included": "$10 in free credits; Full Platform Access; Pre-built Agent Templates; Call Analytics and Transcripts; Simulation Testing; Webhooks and API Access; 20 Free Concurrent Calls; Community and Email Support. No included minutes.", "source": "pricing", "quote": "Go live in minutes with $10 in free credits. Full platform access, no commitments. Just build, test, and pay as you scale. $0.07-$0.31 / min for AI Voice Agents", "sourceUrl": "https://www.retellai.com/pricing" }, { "id": "enterprise", "name": "Enterprise Plan", "priceUsd": null, "priceNote": "Custom Pricing; volume pricing. FAQ: custom concurrency starting at 50+ calls.", "billing": "monthly", "included": "Everything from pay as you go, plus Dedicated Implementation Support (add-on), Custom MSA/DPA terms, Role-based Access Control, Dedicated Stable Server (add-on), Custom SSO, High Cap on Concurrent Calls, 24/7 Omnichannel Support with Dedicated Portal", "source": "pricing", "quote": "Custom Pricingfor AI Voice Agents", "sourceUrl": "https://www.retellai.com/pricing" } ], "rates": [ { "item": "Advertised all-in voice agent price range (Pay as you go)", "value": "$0.07-$0.31/minute", "unit": "USD/min", "published": true, "source": "pricing", "quote": "Price | $0.07-$0.31/minute", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Platform fee per minute (Retell Voice Infra)", "value": "$0.055/minute", "numeric": 0.055, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Retell Voice Infra | | $0.055/minute", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Speech-to-text per minute", "value": "Not listed as a separate line item. The component table shows only 'Retell Voice Infra', TTS, LLM, telephony and add-ons.", "unit": "USD/min", "published": false, "source": "pricing", "quote": "Billing covers the entire duration of the call because the speech-to-text engine remains active and listening throughout, even during silence.", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "TTS - Retell Platform Voices", "value": "$0.015/minute", "numeric": 0.015, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Retell Platform Voices | | $0.015/minute", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "TTS - Minimax / Fish / Cartesia / OpenAI / Inworld Voices", "value": "$0.015/minute each", "numeric": 0.015, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Cartesia Voices | | $0.015/minute", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "TTS - ElevenLabs Flash", "value": "$0.040/minute", "numeric": 0.04, "unit": "USD/min", "published": true, "source": "pricing", "quote": "ElevenLabs Flash | | $0.040/minute", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "TTS - ElevenLabs Multilingual v2", "value": "$0.06/minute", "numeric": 0.06, "unit": "USD/min", "published": true, "source": "pricing", "quote": "ElevenLabs Multilingual v2 | | $0.06/minute", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "TTS - ElevenLabs v3", "value": "$0.10/minute", "numeric": 0.1, "unit": "USD/min", "published": true, "source": "pricing", "quote": "ElevenLabs v3 | | $0.10/minute", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "TTS - ElevenLabs v3 Conversational", "value": "$0.08/minute", "numeric": 0.08, "unit": "USD/min", "published": true, "source": "pricing", "quote": "ElevenLabs v3 Conversational | | $0.08/minute", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "TTS - ElevenLabs v4", "value": "$0.10/minute", "numeric": 0.1, "unit": "USD/min", "published": true, "source": "pricing", "quote": "ElevenLabs v4 | | $0.10/minute", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "TTS - ElevenLabs v4 Turbo", "value": "$0.08/minute", "numeric": 0.08, "unit": "USD/min", "published": true, "source": "pricing", "quote": "ElevenLabs v4 Turbo | | $0.08/minute", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "LLM - GPT 5.4 (Standard / Fast Tier)", "value": "$0.080/minute standard; $0.16/minute fast tier", "numeric": 0.08, "unit": "USD/min", "published": true, "source": "pricing", "quote": "GPT 5.4Recommended | $0.080/minute | $0.16/minute |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "LLM - GPT 5.5 (Standard / Fast Tier)", "value": "$0.16/minute standard; $0.32/minute fast tier", "numeric": 0.16, "unit": "USD/min", "published": true, "source": "pricing", "quote": "GPT 5.5Recommended | $0.16/minute | $0.32/minute |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "LLM - GPT 4.1 (Standard / Fast Tier)", "value": "$0.045/minute standard; $0.0675/minute fast tier", "numeric": 0.045, "unit": "USD/min", "published": true, "source": "pricing", "quote": "GPT 4.1 | $0.045/minute | $0.0675/minute |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "LLM - GPT 4.1 mini (Standard / Fast Tier)", "value": "$0.0128/minute standard; $0.0192/minute fast tier", "numeric": 0.0128, "unit": "USD/min", "published": true, "source": "pricing", "quote": "GPT 4.1 mini | $0.0128/minute | $0.0192/minute |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "LLM - Claude 4.5 sonnet", "value": "$0.08/minute", "numeric": 0.08, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Claude 4.5 sonnet | $0.08/minute |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "LLM - Gemini 3.0 Flash", "value": "$0.016/minute", "numeric": 0.016, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Gemini 3.0 Flash | $0.016/minute |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "LLM - cheapest listed (GPT 5 nano)", "value": "$0.0016/minute", "numeric": 0.0016, "unit": "USD/min", "published": true, "source": "pricing", "quote": "GPT 5 nano | $0.0016/minute |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "LLM - most expensive listed (GPT 6 Astra, Standard / Fast Tier)", "value": "$0.32/minute standard; $0.64/minute fast tier", "numeric": 0.32, "unit": "USD/min", "published": true, "source": "pricing", "quote": "GPT 6 Astra | $0.32/minute | $0.64/minute |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Speech-to-speech LLM - GPT Realtime", "value": "$0.345/minute", "numeric": 0.345, "unit": "USD/min", "published": true, "source": "pricing", "quote": "GPT Realtime | | $0.345/minute |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Speech-to-speech LLM - GPT Realtime mini", "value": "$0.07/minute", "numeric": 0.07, "unit": "USD/min", "published": true, "source": "pricing", "quote": "GPT Realtime mini | | $0.07/minute |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Speech-to-speech LLM - GPT Realtime 2.1", "value": "$0.38/minute", "numeric": 0.38, "unit": "USD/min", "published": true, "source": "pricing", "quote": "GPT Realtime 2.1 | | $0.38/minute |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Telephony - Retell Twilio/Telnyx call rate (default country shown)", "value": "$0.015/min; no charge for SIP trunking/custom telephony", "numeric": 0.015, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Call RatesNo Charge for Sip Trunking/Custom Telephony | Select Country ... | $0.015/min |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Telephony - US toll-free inbound", "value": "$0.06 per minute inbound; outbound same as regular US numbers", "numeric": 0.06, "unit": "USD/min", "published": true, "source": "purchase_number", "quote": "Toll-free numbers cost \\$0.06 per minute for inbound calls. Outbound calls are charged at the same rate as regular U.S. numbers.", "verified": true, "sourceUrl": "https://docs.retellai.com/deploy/purchase-number.md" }, { "item": "Phone number monthly fee (Retell US/Canada number)", "value": "$2.00/month; no charge for custom phone numbers", "numeric": 2, "unit": "USD/month", "published": true, "source": "pricing", "quote": "Retell Phone Numbers | No Charge for custom phone numbers | $2.00/month |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Phone number monthly fee (US toll-free, Twilio)", "value": "$5/month", "numeric": 5, "unit": "USD/month", "published": true, "source": "purchase_number", "quote": "US toll-free numbers: **\\$5/month**", "verified": true, "sourceUrl": "https://docs.retellai.com/deploy/purchase-number.md" }, { "item": "Verified Phone Number", "value": "$10.00/Phone number/month (one table also says 'One-time $10 fee')", "numeric": 10, "unit": "USD/month", "published": true, "source": "pricing", "quote": "Verified Phone Number | | $10.00/Phone number/month |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Included concurrency", "value": "20 concurrent calls free", "numeric": 20, "unit": "concurrent calls", "published": true, "source": "pricing", "quote": "Every account includes 20 concurrent calls for free. Need more? Additional capacity is $8 per concurrent call per month.", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Additional concurrency", "value": "$8.00/Concurrency/month", "numeric": 8, "unit": "USD/concurrent call/month", "published": true, "source": "pricing", "quote": "Concurrency (Active Calls) | Free for first 20 concurrency (active calls) | $8.00/Concurrency/month |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Concurrency burst surcharge", "value": "$0.10/min for the entire call duration", "numeric": 0.1, "unit": "USD/min", "published": true, "source": "concurrency", "quote": "| Burst (above standard limit) | **\\$0.10/min** for the entire call duration |", "verified": true, "sourceUrl": "https://docs.retellai.com/deploy/concurrency.md" }, { "item": "Add-on - Knowledge Base (per minute)", "value": "+$0.005/minute", "numeric": 0.005, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Knowledge Base | | +$0.005/minute |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Knowledge Base hosting", "value": "$8.00/Knowledge Base/month; first 10 free", "numeric": 8, "unit": "USD/KB/month", "published": true, "source": "pricing", "quote": "Knowledge Base | $80/month free value (10 KBs) | $8.00/Knowledge Base/month (prorated) |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Add-on - Advanced Denoising", "value": "+$0.005/min", "numeric": 0.005, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Advanced Denoising | | +$0.005/min |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Add-on - Safety Guardrails", "value": "+$0.005/min", "numeric": 0.005, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Safety Guardrails | | +$0.005/min |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Add-on - PII Removal", "value": "+$0.01/min", "numeric": 0.01, "unit": "USD/min", "published": true, "source": "pricing", "quote": "PII Removal | | +$0.01/min |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Add-on - AI Quality Assurance", "value": "$0.10/min; first 100 minutes free", "numeric": 0.1, "unit": "USD/min", "published": true, "source": "pricing", "quote": "AI Quality Assurance | First 100 minutes free | $0.10/min |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Add-on - Batch Call", "value": "+$0.005/dial", "numeric": 0.005, "unit": "USD/dial", "published": true, "source": "pricing", "quote": "Batch Call | | +$0.005/dial |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Add-on - Branded Call", "value": "+$0.10/outbound call", "numeric": 0.1, "unit": "USD/outbound call", "published": true, "source": "pricing", "quote": "Branded Call | | +$0.10/outbound call |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "SMS", "value": "$0.01/Msg", "numeric": 0.01, "unit": "USD/message", "published": true, "source": "pricing", "quote": "SMS | | $0.01/Msg |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Retell SMS subscription", "value": "$20.00/month; no charge for custom telephony SMS", "numeric": 20, "unit": "USD/month", "published": true, "source": "pricing", "quote": "Retell SMS | No charge for custom telephony SMS | $20.00/month |", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Included minutes per plan", "value": "None stated; pure pay-as-you-go (only the $10 trial credit)", "published": false, "source": "pricing", "quote": "True pay as you go. Only pay for the minutes you use.", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" }, { "item": "Enterprise threshold", "value": "Custom pricing; custom concurrency starting at 50+ calls", "numeric": 50, "unit": "concurrent calls", "published": true, "source": "pricing", "quote": "Enterprise plans offer custom concurrency starting at 50+ calls.", "verified": true, "sourceUrl": "https://www.retellai.com/pricing" } ], "overage": { "policy": "hard-stop", "summary": "Credit-based (prepaid) accounts: usage is deducted from credits in real time and stops at a $0 balance unless auto recharge is on (auto recharge triggers at $10-$1,000 and refills to $20-$5,000). An optional monthly budget cap also pauses calls at 100%. Calls over the concurrency limit are rejected (inbound calls wait about 40s, then go to a fallback number) unless burst mode is on, which adds $0.10/min. Enterprise stays on monthly invoicing.", "source": "billing", "quote": "When your credit balance reaches zero, calls, chat, and other usage stop until you buy credits or auto recharge tops up your balance." }, "gotchas": [ { "title": "10-second minimum for dynamic opening messages", "detail": "Calls shorter than 10 seconds that use a dynamic opening message (AI speaks first) are charged a minimum of 10 seconds.", "source": "billing_exceptions", "quote": "**Billing adjustment:** Minimum charge of 10 seconds", "sourceUrl": "https://docs.retellai.com/accounts/billing-exceptions.md" }, { "title": "Long prompts (>4,000 tokens) scale billed duration", "detail": "Scaling Factor = Prompt LLM Tokens ÷ 4,000; Billed Duration = Original Duration × Scaling Factor (rounded up). Flex mode is a common trigger.", "source": "billing_exceptions", "quote": "Billed Duration = Original Duration × Scaling Factor (rounded up)", "sourceUrl": "https://docs.retellai.com/accounts/billing-exceptions.md" }, { "title": "Silence and hold time are billed", "detail": "The whole call duration is billed because the speech-to-text engine keeps listening.", "source": "pricing", "quote": "Yes. Billing covers the entire duration of the call because the speech-to-text engine remains active and listening throughout, even during silence.", "sourceUrl": "https://www.retellai.com/pricing" }, { "title": "Telephony keeps billing after transfer", "detail": "The AI agent fee stops after a transfer, but the telephony fee continues.", "source": "pricing", "quote": "Once the call is transferred, the AI voice agent fee stops. Only the telephony fee continues for the remainder of the transferred call.", "sourceUrl": "https://www.retellai.com/pricing" }, { "title": "Premium voices cost more", "detail": "ElevenLabs voices cost $0.04-$0.10/min vs $0.015/min for Retell Platform, Minimax, Fish, Cartesia, OpenAI and Inworld voices.", "source": "pricing", "quote": "ElevenLabs v3 | | $0.10/minute", "sourceUrl": "https://www.retellai.com/pricing" }, { "title": "Fast-tier LLMs cost about double", "detail": "Many LLMs have a Fast Tier priced at about twice the Standard rate.", "source": "pricing", "quote": "GPT 5.4Recommended | $0.080/minute | $0.16/minute |", "sourceUrl": "https://www.retellai.com/pricing" }, { "title": "Burst surcharge applies to the whole call", "detail": "The $0.10/min burst surcharge applies to the entire duration of any call started in burst mode. Burst limit = lower of 3× the concurrency limit or limit + 300.", "source": "concurrency", "quote": "The burst surcharge applies to the **entire duration** of any call that started while in burst mode", "sourceUrl": "https://docs.retellai.com/deploy/concurrency.md" }, { "title": "Prepaid credits are non-refundable", "detail": "Credits never expire but are non-refundable. Subscription items (numbers, concurrency, KBs, CPS, SMS) are billed monthly to the card, not paid from credits.", "source": "billing", "quote": "Credits never expire, but they are non-refundable once purchased.", "sourceUrl": "https://docs.retellai.com/accounts/billing.md" }, { "title": "Legacy monthly billing ended 2026-09-30", "detail": "Workspaces on monthly billing were moved to prepaid credits on September 30, 2026; the move can't be reversed. Enterprise stays on invoicing.", "source": "legacy_billing", "quote": "On **September 30, 2026**, workspaces still on monthly billing move to [credit-based billing]", "sourceUrl": "https://docs.retellai.com/deprecation-notice/2026/09-30_legacy_billing.md" }, { "title": "Billing is per workspace", "detail": "Each workspace has its own payment method, credit balance and concurrency quota.", "source": "billing", "quote": "Billing is scoped **per workspace**, not per account.", "sourceUrl": "https://docs.retellai.com/accounts/billing.md" }, { "title": "No minimum commitment", "detail": "Pay-as-you-go has no minimums or contracts.", "source": "pricing", "quote": "You pay only for what you consume. No minimums, no contracts, no surprises.", "sourceUrl": "https://www.retellai.com/pricing" } ] }, { "id": "bland", "name": "Bland AI", "vendor": "Bland", "category": "voice-ai", "url": "https://www.bland.ai", "checked": "2026-10-30", "sources": { "pricing": { "name": "Pricing | Bland AI", "url": "https://www.bland.ai/pricing" }, "billing_docs": { "name": "Billing & Plans – Bland documentation", "url": "https://docs.bland.ai/platform/billing.md" }, "number_api": { "name": "Purchase Phone Number – Bland API reference", "url": "https://docs.bland.ai/api-v1/post/inbound-purchase.md" }, "docs_index": { "name": "Bland documentation llms.txt", "url": "https://docs.bland.ai/llms.txt" }, "agent_phone": { "name": "AI phone number: calls and texts, $14.99 first month | Bland", "url": "https://www.bland.ai/ai-phone-number" } }, "unit": { "tag": "Per minute", "definition": "Connected (talk) time billed at a plan-based per-minute rate, prorated to the exact second; the rate covers LLM, STT and TTS.", "source": "billing_docs", "quote": "Prorated to the exact second. Only active call time is counted. | Per minute rate based on plan" }, "free": { "summary": "Start plan has $0 platform fee and no card required; signup includes 2 credits plus an inbound number valued at $15/month. Monetary value of a 'credit' not stated.", "published": true, "source": "pricing", "quote": "Sign up on the Start plan and you get two credits plus an inbound number valued at $15/month, with no card required." }, "plans": [ { "id": "start", "name": "Start", "priceUsd": 0, "priceNote": "$0 platform fee; usage billed at $0.14/min talk time", "billing": "usage", "included": "2 credits + an inbound number ($15/mo value); 10 concurrent calls; 100 calls/day; 100 calls/hour; 1 voice; 10 knowledge bases", "source": "pricing", "quote": "$0.14/min\n\n$0 platform fee. No card required.", "sourceUrl": "https://www.bland.ai/pricing" }, { "id": "build", "name": "Build", "priceUsd": 299, "priceNote": "$299/month platform fee plus $0.12/min talk time", "billing": "monthly", "included": "50 concurrent calls; 2,000 calls/day; 1,000 calls/hour; 5 voices; 50 knowledge bases; no included minutes stated", "source": "pricing", "quote": "$0.12/min\n\n$299/month platform fee", "sourceUrl": "https://www.bland.ai/pricing" }, { "id": "scale", "name": "Scale", "priceUsd": 499, "priceNote": "Listed only in billing docs, NOT on the public pricing page as of check date; $0.11/min connected, $0.03/min transfer", "billing": "monthly", "included": "5,000 calls/day; 1,000 calls/hour; 100 concurrent calls; 15 voice clones", "source": "billing_docs", "quote": "| **Scale** | \\$499 | 5,000 calls | 1,000 calls | 100 calls | 15 |", "sourceUrl": "https://docs.bland.ai/platform/billing.md" }, { "id": "enterprise", "name": "Enterprise", "priceUsd": null, "priceNote": "Custom; contracted to volume", "billing": "annual", "included": "Concurrency sized to your volume; On-prem / VPC available; Forward deployed engineer available; BAA, SSO, data residency; unlimited daily/hourly caps", "source": "pricing", "quote": "Custom\n\nContracted to your volume.", "sourceUrl": "https://www.bland.ai/pricing" } ], "rates": [ { "item": "Platform fee per month (Start)", "value": "$0", "numeric": 0, "unit": "USD/month", "published": true, "source": "pricing", "quote": "$0 platform fee. No card required.", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Platform fee per month (Build)", "value": "$299/month", "numeric": 299, "unit": "USD/month", "published": true, "source": "pricing", "quote": "$299/month platform fee", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Talk time rate per minute (Start) – bundles LLM, STT, TTS", "value": "$0.14/min", "numeric": 0.14, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Talk Time Rate | $0.14/min | $0.12/min | Custom |", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Talk time rate per minute (Build) – bundles LLM, STT, TTS", "value": "$0.12/min", "numeric": 0.12, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Talk Time Rate | $0.14/min | $0.12/min | Custom |", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Talk time rate (Enterprise)", "value": "Custom", "unit": "USD/min", "published": false, "source": "pricing", "quote": "| Talk Time Rate | $0.14/min | $0.12/min | Custom |", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Transfer time rate per minute (Start)", "value": "$0.05/min", "numeric": 0.05, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Transfer Time Rate | $0.05/min | $0.04/min | Custom |", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Transfer time rate per minute (Build)", "value": "$0.04/min", "numeric": 0.04, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Transfer Time Rate | $0.05/min | $0.04/min | Custom |", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Transfer time rate (BYOT)", "value": "$0.00/min", "numeric": 0, "unit": "USD/min", "published": true, "source": "billing_docs", "quote": "| **Transfer (BYOT)** | Free when using your own Twilio number. | \\$0.00 / min |", "verified": true, "sourceUrl": "https://docs.bland.ai/platform/billing.md" }, { "item": "LLM per minute", "value": "Included in your per-minute rate – No token charges", "unit": "USD/min", "published": false, "source": "pricing", "quote": "Bland's per-minute rate covers the LLM, STT, and TTS in one number, with no token charges and no model-provider pass-throughs.", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Speech-to-text per minute", "value": "Included in your per-minute rate", "unit": "USD/min", "published": false, "source": "pricing", "quote": "Bland's per-minute rate covers the LLM, STT, and TTS in one number, with no token charges and no model-provider pass-throughs.", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Text-to-speech per minute", "value": "Included in your per-minute rate (Premium voices)", "unit": "USD/min", "published": false, "source": "pricing", "quote": "Bland's per-minute rate covers the LLM, STT, and TTS in one number, with no token charges and no model-provider pass-throughs.", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Outbound minimum per call attempt (Bland telephony)", "value": "$0.015 / call", "numeric": 0.015, "unit": "USD/call", "published": true, "source": "billing_docs", "quote": "| **Outbound Minimum** | Minimum charge per outbound call attempt using Bland's telephony. | \\$0.015 / call |", "verified": true, "sourceUrl": "https://docs.bland.ai/platform/billing.md" }, { "item": "Failed call charge (Bland telephony)", "value": "$0.015 / call", "numeric": 0.015, "unit": "USD/call", "published": true, "source": "billing_docs", "quote": "| **Failed Calls** | Minimum charge applies if using Bland's telephony. | \\$0.015 / call |", "verified": true, "sourceUrl": "https://docs.bland.ai/platform/billing.md" }, { "item": "Phone number monthly fee", "value": "$15/mo", "numeric": 15, "unit": "USD/month", "published": true, "source": "number_api", "quote": "Purchase a new phone number (inbound/outbound). ($15/mo. subscription using your stored payment method).", "verified": true, "sourceUrl": "https://docs.bland.ai/api-v1/post/inbound-purchase.md" }, { "item": "Included minutes per plan", "value": "No included minutes stated; Start lists '2 credits', Build lists only a platform fee", "unit": "minutes", "published": false, "source": "pricing", "quote": "2 credits + an inbound number ($15/mo value).", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Concurrency limit (Start)", "value": "10 concurrent calls", "numeric": 10, "unit": "concurrent calls", "published": true, "source": "pricing", "quote": "| Concurrent calls | 10 calls | 50 calls | Custom |", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Concurrency limit (Build)", "value": "50 concurrent calls", "numeric": 50, "unit": "concurrent calls", "published": true, "source": "pricing", "quote": "| Concurrent calls | 10 calls | 50 calls | Custom |", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Concurrency limit (Enterprise)", "value": "Custom", "unit": "concurrent calls", "published": false, "source": "pricing", "quote": "| Concurrent calls | 10 calls | 50 calls | Custom |", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Daily call cap (Start / Build / Enterprise)", "value": "100 calls / 2,000 calls / Unlimited", "unit": "calls/day", "published": true, "source": "pricing", "quote": "| Daily Cap | 100 calls | 2,000 calls | Unlimited |", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "Hourly call cap (Start / Build / Enterprise)", "value": "100 calls / 1,000 calls / Unlimited", "unit": "calls/hour", "published": true, "source": "pricing", "quote": "| Hourly Cap | 100 calls | 1,000 calls | Unlimited |", "verified": true, "sourceUrl": "https://www.bland.ai/pricing" }, { "item": "SMS per message", "value": "$0.02 per message", "numeric": 0.02, "unit": "USD/message", "published": true, "source": "billing_docs", "quote": "| SMS (in/outbound) | \\$0.02 per message |", "verified": true, "sourceUrl": "https://docs.bland.ai/platform/billing.md" }, { "item": "Web widget agent message", "value": "$0.01 / message", "numeric": 0.01, "unit": "USD/message", "published": true, "source": "billing_docs", "quote": "| **Agent Messages** | Billed per message sent by the Bland agent via web widget. | \\$0.01 / message (flat rate) |", "verified": true, "sourceUrl": "https://docs.bland.ai/platform/billing.md" } ], "overage": { "policy": "pay-as-you-go", "summary": "Usage draws down a prepaid credit balance at the plan's per-minute rate; daily/hourly caps reject calls rather than charging more; the balance can go negative if usage exceeds credits before the system stops it.", "source": "billing_docs", "quote": "Hitting limits means calls get rejected rather than incurring unexpected charges" }, "gotchas": [ { "title": "Per-second billing", "detail": "Call time is prorated to the exact second; only active call time counts.", "source": "billing_docs", "quote": "Prorated to the exact second. Only active call time is counted.", "sourceUrl": "https://docs.bland.ai/platform/billing.md" }, { "title": "Outbound attempt / failed call minimum", "detail": "$0.015 minimum per outbound attempt and per failed call when using Bland's telephony.", "source": "billing_docs", "quote": "Minimum charge per outbound call attempt using Bland's telephony.", "sourceUrl": "https://docs.bland.ai/platform/billing.md" }, { "title": "Transfer time billed on top", "detail": "Transfer time is billed in addition to connected time when transferring via Bland-provided numbers; free for BYOT.", "source": "billing_docs", "quote": "Transfer time is billed additionally when the call is transferred to a human using Bland-provided numbers.", "sourceUrl": "https://docs.bland.ai/platform/billing.md" }, { "title": "Telephony not in the headline rate", "detail": "Per-minute rate covers LLM/STT/TTS; telephony billed separately (own carrier or Bland's at pass-through).", "source": "pricing", "quote": "Telephony is billed separately, on your own carrier or Bland's at pass-through cost.", "sourceUrl": "https://www.bland.ai/pricing" }, { "title": "Premium voices included", "detail": "TTS with premium voices is included in the per-minute rate; voice count is limited per plan (Start 1, Build 5).", "source": "pricing", "quote": "| Voice Limit | 1 | 5 | Unlimited |", "sourceUrl": "https://www.bland.ai/pricing" }, { "title": "Negative balance possible", "detail": "Usage can exceed available credits before the system stops additional usage.", "source": "billing_docs", "quote": "A negative balance means your account usage exceeded the available credits before the system could stop additional usage.", "sourceUrl": "https://docs.bland.ai/platform/billing.md" }, { "title": "Rate increase Dec 2025", "detail": "Rates moved from a flat $0.09/min to plan-based rates effective December 5th, 2025.", "source": "billing_docs", "quote": "**Start plan users:** Connected minutes increase from \\$0.09 to \\$0.14/min", "sourceUrl": "https://docs.bland.ai/platform/billing.md" }, { "title": "Norm billed separately by tokens", "detail": "Norm assistant usage is billed separately on a token basis.", "source": "billing_docs", "quote": "Norm is billed separately from call usage and works on a token-based pricing model.", "sourceUrl": "https://docs.bland.ai/platform/billing.md" } ] }, { "id": "synthflow", "name": "Synthflow", "vendor": "Synthflow AI", "category": "voice-ai", "url": "https://synthflow.ai/", "checked": "2026-10-30", "sources": { "pricing": { "name": "Enterprise Voice AI Pricing | Synthflow", "url": "https://synthflow.ai/pricing" }, "billing": { "name": "Billing Overview | Synthflow Docs", "url": "https://docs.synthflow.ai/billing" }, "usage": { "name": "Usage and Billing | Synthflow Docs", "url": "https://docs.synthflow.ai/usage" }, "enterprise": { "name": "Enterprise | Synthflow Docs", "url": "https://docs.synthflow.ai/enterprise" }, "concurrency": { "name": "Concurrency | Synthflow Docs", "url": "https://docs.synthflow.ai/concurrency" }, "phone": { "name": "Phone Numbers | Synthflow Docs", "url": "https://docs.synthflow.ai/phone-numbers" }, "changelog": { "name": "Changelog | Synthflow Docs", "url": "https://docs.synthflow.ai/changelog" } }, "unit": { "tag": "Per minute", "definition": "Phone calls are measured per second from when the human and the AI agent connect until the call ends; seconds are added up across calls and each whole minute is reported as a billing event.", "source": "usage", "quote": "Phone calls are measured per second, starting when the human and the AI agent connect and ending when the call terminates. Partial seconds are rounded up to the nearest second." }, "free": { "summary": "No free tier or trial credits published; pricing is sales-led.", "published": false, "source": "billing", "quote": "Synthflow uses sales-led pricing. Your package is scoped with the Synthflow team based on expected volume, telephony, integrations, and support needs." }, "plans": [ { "id": "enterprise", "name": "Enterprise", "priceUsd": 30000, "priceNote": "Starting price per year; final price scoped by sales.", "billing": "annual", "included": "Enterprise SLA, Synthflow native telephony / SIP trunking, custom concurrency planning, CRM/API integrations, MSA/DPA and security review, implementation and launch support. Included minutes not published.", "source": "pricing", "quote": "Enterprise contracts start at $30,000 annually. Final pricing is scoped around call volume, concurrency, telephony setup, integrations, security needs, and launch support.", "sourceUrl": "https://synthflow.ai/pricing" } ], "rates": [ { "item": "Platform fee per minute", "value": "Not published; rates come from your agreement", "unit": "USD/min", "published": false, "source": "usage", "quote": "Your exact rates, allowances, thresholds, and invoice terms come from your agreement or account setup.", "verified": true, "sourceUrl": "https://docs.synthflow.ai/usage" }, { "item": "LLM cost per minute", "value": "Not published; Enterprise rates are custom", "unit": "USD/min", "published": false, "source": "usage", "quote": "Enterprise customers have custom rates, allowances, and invoice terms based on their agreement.", "verified": true, "sourceUrl": "https://docs.synthflow.ai/usage" }, { "item": "Speech-to-text cost per minute", "value": "Not published; Enterprise rates are custom", "unit": "USD/min", "published": false, "source": "usage", "quote": "Enterprise customers have custom rates, allowances, and invoice terms based on their agreement.", "verified": true, "sourceUrl": "https://docs.synthflow.ai/usage" }, { "item": "Text-to-speech cost per minute", "value": "Not published; Enterprise rates are custom", "unit": "USD/min", "published": false, "source": "usage", "quote": "Enterprise customers have custom rates, allowances, and invoice terms based on their agreement.", "verified": true, "sourceUrl": "https://docs.synthflow.ai/usage" }, { "item": "Telephony cost per minute", "value": "Not published; telephony is scoped per contract", "unit": "USD/min", "published": false, "source": "billing", "quote": "New pricing is scoped with the Synthflow team based on expected usage, telephony, integrations, security requirements, and launch support.", "verified": true, "sourceUrl": "https://docs.synthflow.ai/billing" }, { "item": "International calling", "value": "Not published; varies by destination, carrier path, and telephony setup", "unit": "USD/min", "published": false, "source": "usage", "quote": "International calling can vary by destination, carrier path, and telephony setup. Review your agreement or contact your account team for details.", "verified": true, "sourceUrl": "https://docs.synthflow.ai/usage" }, { "item": "Phone number monthly fee", "value": "$1.50 USD per month", "numeric": 1.5, "unit": "USD/number/month", "published": true, "source": "phone", "quote": "Purchased numbers cost $1.50 USD per month.", "verified": true, "sourceUrl": "https://docs.synthflow.ai/phone-numbers" }, { "item": "Included minutes", "value": "Not published; allowances come from your agreement", "unit": "minutes", "published": false, "source": "enterprise", "quote": "Included usage, carryover, or overage terms when included in the agreement", "verified": true, "sourceUrl": "https://docs.synthflow.ai/enterprise" }, { "item": "Concurrency limit", "value": "Not published; scoped with Synthflow and shown in Plan & Billing", "unit": "concurrent calls", "published": false, "source": "concurrency", "quote": "Scoped with Synthflow, shown in **Plan & Billing**", "verified": true, "sourceUrl": "https://docs.synthflow.ai/concurrency" }, { "item": "Unanswered call charge", "value": "Flat 5 seconds of usage", "numeric": 5, "unit": "seconds", "published": true, "source": "usage", "quote": "Calls with a `no-answer` or `hangup_on_voicemail` status are recorded as a flat 5 seconds of usage.", "verified": true, "sourceUrl": "https://docs.synthflow.ai/usage" }, { "item": "Chat-to-minute conversion", "value": "5 AI-generated messages = 1 usage minute", "numeric": 5, "unit": "messages/min", "published": true, "source": "usage", "quote": "every 5 AI-generated messages count as 1 usage minute.", "verified": true, "sourceUrl": "https://docs.synthflow.ai/usage" }, { "item": "Enterprise minimum", "value": "$30,000 annually", "numeric": 30000, "unit": "USD/year", "published": true, "source": "pricing", "quote": "Enterprise contracts start at $30,000 annually.", "verified": true, "sourceUrl": "https://synthflow.ai/pricing" } ], "overage": { "policy": "not published", "summary": "Plans with an allowance charge only for usage above it. The Plan & Billing page has an Auto-overage setting showing whether calls continue after the allocation is used and the rate per extra minute; the setting and rate depend on each contract.", "source": "billing", "quote": "Whether calls keep running after your allocation is used up, and the rate per extra minute." }, "gotchas": [ { "title": "$30k/year minimum, no self-serve", "detail": "Only an Enterprise package is sold; contracts start at $30,000 per year.", "source": "pricing", "quote": "Enterprise contracts start at $30,000 annually.", "sourceUrl": "https://synthflow.ai/pricing" }, { "title": "Legacy plans discontinued", "detail": "The earlier Pro, Growth, and Agency plans are no longer sold; existing workspaces keep their limits.", "source": "concurrency", "quote": "These plans are no longer sold, and existing workspaces keep their limits.", "sourceUrl": "https://docs.synthflow.ai/concurrency" }, { "title": "Per-second billing, added up across calls", "detail": "Seconds are summed across calls and each whole minute becomes a billing event; individual calls are not rounded up to a minute.", "source": "usage", "quote": "Rather than rounding each individual call, Synthflow aggregates seconds across calls.", "sourceUrl": "https://docs.synthflow.ai/usage" }, { "title": "Unanswered calls still billed", "detail": "No-answer and hang-up-on-voicemail calls are charged a flat 5 seconds; failed and user-canceled calls are not billed.", "source": "usage", "quote": "Calls with a `failed` or `user-canceled` status are not billed.", "sourceUrl": "https://docs.synthflow.ai/usage" }, { "title": "Billing thresholds are not spending caps", "detail": "Threshold invoices can exceed the threshold because usage keeps accruing between checks.", "source": "usage", "quote": "A billing threshold is not a hard usage limit.", "sourceUrl": "https://docs.synthflow.ai/usage" }, { "title": "Purchased numbers meant for testing", "detail": "Synthflow sells US/CA/AU numbers for quick testing and recommends bringing Twilio or SIP numbers for production.", "source": "phone", "quote": "For long-term production use, bring numbers from Twilio or another SIP provider so you keep full control over your setup, regional rules, and configuration.", "sourceUrl": "https://docs.synthflow.ai/phone-numbers" }, { "title": "Minimum commitment set per contract", "detail": "The Enterprise FAQ does not state a commitment level beyond the pricing page's $30k starting price.", "source": "enterprise", "quote": "Enterprise terms are defined in your agreement. Contact sales to discuss package scope and commitment level.", "sourceUrl": "https://docs.synthflow.ai/enterprise" }, { "title": "In-product reselling removed", "detail": "Partners can no longer have Synthflow bill their subaccounts.", "source": "billing", "quote": "In-product reselling was removed on September 15, 2026, so Synthflow no longer bills your subaccounts.", "sourceUrl": "https://docs.synthflow.ai/billing" } ] }, { "id": "elevenlabs-agents", "name": "ElevenLabs Agents (ElevenAgents)", "vendor": "ElevenLabs", "category": "voice-ai", "url": "https://elevenlabs.io/agents", "checked": "2026-10-30", "sources": { "agents_pricing": { "name": "ElevenLabs Pricing – ElevenAgents tab (Flexible pricing for your needs)", "url": "https://elevenlabs.io/pricing/agents" }, "pricing": { "name": "ElevenLabs Pricing for Creators & Businesses of All Sizes", "url": "https://elevenlabs.io/pricing" }, "api_pricing": { "name": "ElevenLabs API Pricing: Plans for Creators & Businesses of All Sizes", "url": "https://elevenlabs.io/pricing/api" }, "docs_overview": { "name": "ElevenAgents overview (docs)", "url": "https://elevenlabs.io/docs/agents-platform/overview" }, "burst_docs": { "name": "Burst pricing (docs)", "url": "https://elevenlabs.io/docs/eleven-agents/guides/burst-pricing" }, "llm_docs": { "name": "LLM – Learn how to choose the right model (docs)", "url": "https://elevenlabs.io/docs/eleven-agents/customization/llm" }, "llm_costs_docs": { "name": "Optimizing LLM costs (docs)", "url": "https://elevenlabs.io/docs/eleven-agents/customization/llm/optimizing-costs" }, "scale_tier": { "name": "Enterprise fallback pricing for ElevenLabs products", "url": "https://elevenlabs.io/scale-tier" }, "twilio_docs": { "name": "Twilio native integration (docs)", "url": "https://elevenlabs.io/docs/eleven-agents/phone-numbers/twilio-integration/native-integration" } }, "unit": { "tag": "Per minute", "definition": "Agent calls are billed per call minute: each plan includes a number of call minutes, and additional calls are charged per minute. Text messages are billed per message. LLM and telephony are billed separately.", "source": "agents_pricing", "quote": "ElevenLabs Hosting | Included Call (per minute) | Additional Call (per minute) | Text message (per message) | Burst pricing (per minute) | Concurrent Calls" }, "free": { "summary": "Free plan at $0/month with 15 minutes of calls included and 4 concurrent calls. There is also a separate Startup Grants Program (12 months free, 33M characters).", "published": true, "source": "agents_pricing", "quote": "Free $0per month ... **15 minutes** of calls included - 4 Concurrent Calls" }, "plans": [ { "id": "free", "name": "Free", "priceUsd": 0, "billing": "monthly", "included": "15 minutes of calls; 4 concurrent calls; Realtime Configs, Workflow Builder, Knowledge Base, Multilingual, Widget", "source": "agents_pricing", "quote": "**15 minutes** of calls included - 4 Concurrent Calls", "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "id": "starter", "name": "Starter", "priceUsd": 6, "priceNote": "Promotion: $1 for the first month (83% off), labelled 'Until Nov 1'", "billing": "monthly", "included": "75 minutes of calls; 6 concurrent calls; text messages; commercial license", "source": "agents_pricing", "quote": "$6 per month, first month $1 ... **75 minutes** of calls included - 6 Concurrent Calls", "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "id": "creator", "name": "Creator", "priceUsd": 22, "priceNote": "Promotion: $11 for the first month (50% off)", "billing": "monthly", "included": "275 minutes of calls; 10 concurrent calls; additional minutes", "source": "agents_pricing", "quote": "$22 per month, first month $11 ... **275 minutes** of calls included - 10 Concurrent Calls - Additional Minutes", "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "id": "pro", "name": "Pro", "priceUsd": 99, "billing": "monthly", "included": "1,238 minutes of calls; 20 concurrent calls", "source": "agents_pricing", "quote": "$99per month ... **1,238 minutes** of calls included - 20 Concurrent Calls", "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "id": "scale", "name": "Scale", "priceUsd": 299, "billing": "monthly", "included": "3,738 minutes of calls; 30 concurrent calls; 3 workspace seats", "source": "agents_pricing", "quote": "$299per month ... **3,738 minutes** of calls included - 30 Concurrent Calls - 3 Workspace Seats", "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "id": "business", "name": "Business", "priceUsd": 990, "billing": "monthly", "included": "12,375 minutes of calls; 40 concurrent calls; 10 workspace seats; 10 Professional Voice Clones", "source": "agents_pricing", "quote": "$990per month ... **12,375 minutes** of calls included - 40 Concurrent Calls - 10 Workspace seats - 10 Professional Voice Clones", "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "id": "enterprise", "name": "Enterprise", "priceUsd": null, "priceNote": "Custom pricing", "billing": "annual", "included": "Elevated concurrency limits, custom DPA/SLA terms, BAAs for HIPAA, custom SSO, more seats and voices, significant discounts at scale, priority support", "source": "agents_pricing", "quote": "Enterprise Custom pricing ... - Elevated concurrency limits ... - Significant discounts at scale", "sourceUrl": "https://elevenlabs.io/pricing/agents" } ], "rates": [ { "item": "Platform fee per minute (additional call beyond included minutes), all self-serve plans", "value": "$0.080", "numeric": 0.08, "unit": "USD/min", "published": true, "source": "agents_pricing", "quote": "Additional Call (per minute) ... $0.080", "verified": true, "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "item": "Burst pricing per minute (calls above the concurrency limit)", "value": "$0.160", "numeric": 0.16, "unit": "USD/min", "published": true, "source": "agents_pricing", "quote": "Burst pricing (per minute) ... $0.160", "verified": true, "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "item": "Text message", "value": "$0.003", "numeric": 0.003, "unit": "USD/message", "published": true, "source": "agents_pricing", "quote": "Text message (per message) ... $0.003", "verified": true, "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "item": "LLM per-minute cost", "value": "Based on usage and varies by model.", "unit": "USD per 1M tokens (pass-through)", "published": false, "source": "agents_pricing", "quote": "LLM ... Based on usage and varies by model.", "verified": true, "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "item": "LLM pass-through policy", "value": "Third-party LLM costs passed through at the provider's published rate, no markup. Select Gemini and Claude models carry a 10% increase (Vertex AI regional rates).", "unit": "USD per 1M tokens", "published": true, "source": "llm_docs", "quote": "ElevenLabs passes through third-party LLM costs at the provider’s published rate, with no markup.", "verified": true, "sourceUrl": "https://elevenlabs.io/docs/eleven-agents/customization/llm" }, { "item": "LLM example: gpt-4o-mini (input/output per 1M tokens)", "value": "$0.15 input / $0.60 output", "numeric": 0.15, "unit": "USD per 1M input tokens", "published": true, "source": "scale_tier", "quote": "gpt-4o-mini $0.15 $0.60 $0.08 $0.15", "verified": true, "sourceUrl": "https://elevenlabs.io/scale-tier" }, { "item": "LLM example: gemini-2.5-flash (input/output per 1M tokens)", "value": "$0.30 input / $2.50 output", "numeric": 0.3, "unit": "USD per 1M input tokens", "published": true, "source": "scale_tier", "quote": "gemini-2.5-flash $0.30 $2.50 $0.03 $0.30", "verified": true, "sourceUrl": "https://elevenlabs.io/scale-tier" }, { "item": "Speech-to-text per minute", "value": "Included (listed under 'Included Features'); no separate per-minute charge stated", "unit": "USD/min", "published": false, "source": "agents_pricing", "quote": "Included Features Text to Speech Speech to Text Realtime Configs Knowledge Bases RAG Telephony", "verified": true, "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "item": "Text-to-speech per minute", "value": "Included (listed under 'Included Features'); no separate per-minute charge stated", "unit": "USD/min", "published": false, "source": "agents_pricing", "quote": "Included Features Text to Speech Speech to Text Realtime Configs Knowledge Bases RAG Telephony", "verified": true, "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "item": "Telephony per minute", "value": "At cost", "unit": "USD/min", "published": false, "source": "agents_pricing", "quote": "Telephony Provider ... At cost", "verified": true, "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "item": "Silent-period billing", "value": "5% of the usual per-minute rate", "numeric": 0.05, "unit": "fraction of per-minute rate", "published": true, "source": "llm_costs_docs", "quote": "These periods are billed at 5% of the usual per minute rate.", "verified": true, "sourceUrl": "https://elevenlabs.io/docs/eleven-agents/customization/llm/optimizing-costs" }, { "item": "Concurrency limit (Free / Starter / Creator / Pro / Scale / Business)", "value": "4 / 6 / 10 / 20 / 30 / 40 concurrent calls", "unit": "concurrent calls", "published": true, "source": "agents_pricing", "quote": "Concurrent Calls ... 4 ... 6 ... 10 ... 20 ... 30 ... 40", "verified": true, "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "item": "Burst concurrency ceiling", "value": "Up to 3x subscription concurrency or 300, whichever is lower", "numeric": 300, "unit": "concurrent calls (max, non-enterprise)", "published": true, "source": "burst_docs", "quote": "Additional calls (up to a concurrency of 3x your usual limit or 300, whichever is lower) are accepted but charged at 2x the normal rate", "verified": true, "sourceUrl": "https://elevenlabs.io/docs/eleven-agents/guides/burst-pricing" }, { "item": "Enterprise fallback rate: Agents Audio", "value": "$0.070", "numeric": 0.07, "unit": "USD/min", "published": true, "source": "scale_tier", "quote": "Agents Audio Price per Minute $0.070", "verified": true, "sourceUrl": "https://elevenlabs.io/scale-tier" } ], "overage": { "policy": "auto-charge", "summary": "Calls beyond included minutes are charged at $0.080/min (Additional Call). Calls above the concurrency limit are rejected unless bursting is turned on for the agent; burst calls (up to 3x the limit or 300) are charged at 2x the rate ($0.160/min). Calls beyond the burst limit are rejected unless call queueing is on.", "source": "burst_docs", "quote": "Calls exceeding the burst limit are rejected with an error, unless [call queueing](https://elevenlabs.io/docs/eleven-agents/guides/call-queueing) is enabled for the agent" }, "gotchas": [ { "title": "LLM billed on top of the platform fee", "detail": "The $0.08/min platform fee excludes the LLM. LLM usage is billed per token at provider rates and varies by model.", "source": "agents_pricing", "quote": "External Providers LLM Telephony Provider Based on usage and varies by model. At cost", "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "title": "10% uplift on some Gemini/Claude models", "detail": "Select Gemini and Claude models follow Vertex AI regional pricing, a 10% increase on input, output and cache tokens.", "source": "llm_docs", "quote": "a 10% increase on input, output, and cache tokens, matching Vertex regional rates", "sourceUrl": "https://elevenlabs.io/docs/eleven-agents/customization/llm" }, { "title": "Telephony passed through at cost", "detail": "Telephony provider charges are billed 'At cost' on top of the platform fee. No per-minute figure or phone-number fee is published.", "source": "agents_pricing", "quote": "Telephony Provider ... At cost", "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "title": "Burst calls cost double and get lower priority", "detail": "Burst calls are charged at 2x and receive lower priority for STT/TTS processing, which may increase latency.", "source": "burst_docs", "quote": "Burst calls receive lower priority for speech-to-text and text-to-speech processing", "sourceUrl": "https://elevenlabs.io/docs/eleven-agents/guides/burst-pricing" }, { "title": "Burst is opt-in per agent", "detail": "Bursting must be turned on for each agent under Security > Limits. Otherwise calls above the concurrency limit are rejected.", "source": "burst_docs", "quote": "Burst pricing is configured per agent in the call limits settings.", "sourceUrl": "https://elevenlabs.io/docs/eleven-agents/guides/burst-pricing" }, { "title": "Introductory pricing", "detail": "Starter shows $1 for the first month (normally $6) and Creator shows $11 for the first month (normally $22).", "source": "agents_pricing", "quote": "$6 per month, first month $1 ... $22 per month, first month $11", "sourceUrl": "https://elevenlabs.io/pricing/agents" }, { "title": "Prices exclude taxes", "detail": "Prices exclude all taxes, levies and duties.", "source": "agents_pricing", "quote": "Prices exclude all taxes, levies and duties.", "sourceUrl": "https://elevenlabs.io/pricing/agents" } ] }, { "id": "twilio-conversationrelay", "name": "Twilio ConversationRelay", "vendor": "Twilio", "category": "voice-ai", "url": "https://www.twilio.com/en-us/products/conversational-ai/conversationrelay", "checked": "2026-10-30", "sources": { "voice_pricing": { "name": "Twilio Voice Pricing (United States)", "url": "https://www.twilio.com/en-us/voice/pricing/us" }, "conv_pricing": { "name": "Conversations pricing | Twilio", "url": "https://www.twilio.com/en-us/products/conversational-ai/pricing" }, "docs_overview": { "name": "Conversation Relay | Twilio", "url": "https://www.twilio.com/docs/voice/conversationrelay" }, "docs_onboarding": { "name": "Onboard with Conversation Relay | Twilio", "url": "https://www.twilio.com/docs/voice/conversationrelay/onboarding" }, "docs_twiml": { "name": "TwiML Voice: | Twilio", "url": "https://www.twilio.com/docs/voice/twiml/connect/conversationrelay" }, "docs_voice": { "name": "Picking a voice | Twilio", "url": "https://www.twilio.com/docs/voice/conversationrelay/voice-configuration" } }, "unit": { "tag": "Per minute", "definition": "Conversation Relay is pay-as-you-go with per-minute pricing; voice (telephony) costs are calculated separately.", "source": "conv_pricing", "quote": "Conversation Relay lets you easily integrate voice AI into your stack and pay as you go with per-minute pricing. Voice costs are calculated separately." }, "free": { "summary": "Free trial with $15 in credits for new accounts; no credit card required.", "published": true, "source": "conv_pricing", "quote": "Start with a free trial to build and test (new accounts get $15 in credits), then load funds as your usage grows." }, "plans": [ { "id": "payg", "name": "Pay-as-you-go", "priceUsd": null, "priceNote": "No monthly plan fee published; usage-billed at $0.07/min for Conversation Relay plus separate voice/telephony charges.", "billing": "usage", "included": "No included minutes published; no commitments.", "source": "conv_pricing", "quote": "Pay-as-you-go is the default. There are no commitments, no vendor lock-ins, and you can scale up or down as needed.", "sourceUrl": "https://www.twilio.com/en-us/products/conversational-ai/pricing" }, { "id": "committed-use", "name": "Committed-use / Enterprise pricing", "priceUsd": null, "priceNote": "Contact sales; no figure published.", "billing": "annual", "included": "Discount beyond standard volume tiers in exchange for annual volume commitment.", "source": "voice_pricing", "quote": "Enterprise pricing is available to customers with use cases that exceed our volume discounts. Commit to annual message volumes and receive a discount beyond standard volume tiers. Contact our sales team to learn more.", "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" } ], "rates": [ { "item": "Platform fee per minute (Conversation Relay)", "value": "$0.07 / minute", "numeric": 0.07, "unit": "USD/min", "published": true, "source": "conv_pricing", "quote": "| **Conversation Relay** | **$0.07** / minute |", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/products/conversational-ai/pricing" }, { "item": "Platform fee per minute (Conversation Relay) - voice pricing page", "value": "$0.07 / min", "numeric": 0.07, "unit": "USD/min", "published": true, "source": "voice_pricing", "quote": "Conversation Relay | **$0.07** / min", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "item": "LLM per minute", "value": "Not stated; the customer's own app/WebSocket server produces the responses", "unit": "USD/min", "published": false, "source": "docs_overview", "quote": "Let Twilio handle the heavy lifting of speech recognition, text-to-speech, and voice synthesis, so you can focus on building your application.", "verified": true, "sourceUrl": "https://www.twilio.com/docs/voice/conversationrelay" }, { "item": "Speech-to-text per minute", "value": "No separate STT rate stated for Conversation Relay; docs say Twilio handles speech recognition", "unit": "USD/min", "published": false, "source": "docs_overview", "quote": "Let Twilio handle the heavy lifting of speech recognition, text-to-speech, and voice synthesis, so you can focus on building your application.", "verified": true, "sourceUrl": "https://www.twilio.com/docs/voice/conversationrelay" }, { "item": "Text-to-speech per minute", "value": "No separate TTS rate stated for Conversation Relay; docs say Twilio handles text-to-speech", "unit": "USD/min", "published": false, "source": "docs_overview", "quote": "Let Twilio handle the heavy lifting of speech recognition, text-to-speech, and voice synthesis, so you can focus on building your application.", "verified": true, "sourceUrl": "https://www.twilio.com/docs/voice/conversationrelay" }, { "item": "Telephony - receive call, US local number", "value": "$0.0085 / min", "numeric": 0.0085, "unit": "USD/min", "published": true, "source": "voice_pricing", "quote": "| **Local calls** | **$0.0140** / min | **$0.0085** / min | |", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "item": "Telephony - make call, US local", "value": "$0.0140 / min", "numeric": 0.014, "unit": "USD/min", "published": true, "source": "voice_pricing", "quote": "| **Local calls** | **$0.0140** / min | **$0.0085** / min | |", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "item": "Telephony - receive call, US toll-free number", "value": "$0.0220 / min", "numeric": 0.022, "unit": "USD/min", "published": true, "source": "voice_pricing", "quote": "| **Toll-free calls** | **$0.0140** / min | **$0.0220** / min | |", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "item": "Telephony - make call, US toll-free", "value": "$0.0140 / min", "numeric": 0.014, "unit": "USD/min", "published": true, "source": "voice_pricing", "quote": "| **Toll-free calls** | **$0.0140** / min | **$0.0220** / min | |", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "item": "Telephony - make call, United States - Alaska", "value": "$0.0945 / min", "numeric": 0.0945, "unit": "USD/min", "published": true, "source": "voice_pricing", "quote": "| United States - Alaska | **$0.0945** / min |", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "item": "Telephony - SIP interface (make or receive)", "value": "$0.0040 / min", "numeric": 0.004, "unit": "USD/min", "published": true, "source": "voice_pricing", "quote": "| **SIP interface** | **$0.0040** / min | **$0.0040** / min | **$0.1000** / refer |", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "item": "Telephony - Browser/app (make or receive)", "value": "$0.0040 / min", "numeric": 0.004, "unit": "USD/min", "published": true, "source": "voice_pricing", "quote": "| **Browser/app** | **$0.0040** / min | **$0.0040** / min | |", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "item": "Telephony - BYOC trunking (make or receive)", "value": "$0.0040 / min", "numeric": 0.004, "unit": "USD/min", "published": true, "source": "voice_pricing", "quote": "| **BYOC trunking** | **$0.0040** / min | **$0.0040** / min |", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "item": "Phone number monthly fee - US local", "value": "$1.15 / mo", "numeric": 1.15, "unit": "USD/month", "published": true, "source": "voice_pricing", "quote": "| **Local numbers** | **$1.15** / mo |", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "item": "Phone number monthly fee - US toll-free", "value": "$2.15 / mo", "numeric": 2.15, "unit": "USD/month", "published": true, "source": "voice_pricing", "quote": "| **Toll-free numbers** | **$2.15** / mo |", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "item": "Premium TTS (Twilio Voice ) - Standard / Neural / Generative", "value": "$0.0008 / $0.0032 / $0.0130 per 100 chars (Twilio Voice TTS; page does not say whether it applies to Conversation Relay)", "unit": "USD/100 chars", "published": true, "source": "voice_pricing", "quote": "Text-to-Speech (TTS) - Premium | Standard
**$0.0008** / 100 chars | Neural
**$0.0032** / 100 chars | Generative
**$0.0130** / 100 chars", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "item": "Call recording (optional add-on)", "value": "$0.0025 / min recording; $0.0005 / min per mo storage; $0.0500 / min transcription", "numeric": 0.0025, "unit": "USD/min", "published": true, "source": "voice_pricing", "quote": "Recording
**$0.0025** / min | Storage
**$0.0005** / min per mo | Transcription
**$0.0500** / min", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "item": "Concurrency limit", "value": "Not stated on fetched pages. Only a calls-per-second figure is published: 'Provision up to 30 CPS in the console.'", "unit": "concurrent calls", "published": false, "source": "voice_pricing", "quote": "Calculate global CPS. Available with pay‑as‑you‑go pricing and discounts for committed‑use. Provision up to 30 CPS in the console.", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "item": "Included minutes", "value": "None stated; pay-as-you-go with no commitments", "unit": "min", "published": false, "source": "conv_pricing", "quote": "No commitments. No vendor lock-ins. Our pay-as-you-go pricing makes it easy to start building and scale up or down as needed.", "verified": true, "sourceUrl": "https://www.twilio.com/en-us/products/conversational-ai/pricing" } ], "overage": { "policy": "pay-as-you-go", "summary": "No included minutes or overage tier; all usage is billed per minute against prepaid funds.", "source": "conv_pricing", "quote": "That per-minute model lets you add voice AI without a platform commitment. Start small, scale as call volume grows, and pay only for the minutes your AI agents handle." }, "gotchas": [ { "title": "Telephony billed on top of the $0.07/min", "detail": "The Conversation Relay fee excludes voice/call charges, phone number rental and other Voice features.", "source": "conv_pricing", "quote": "Conversation Relay uses pay-as-you-go pricing (starting at $0.07 per minute) with voice costs billed separately.", "sourceUrl": "https://www.twilio.com/en-us/products/conversational-ai/pricing" }, { "title": "'Starting at' wording", "detail": "The FAQ calls $0.07 a starting price, but the pricing tables list it as a flat rate. No higher tiers are published.", "source": "conv_pricing", "quote": "Conversation Relay uses pay-as-you-go pricing (starting at $0.07 per minute) with voice costs billed separately.", "sourceUrl": "https://www.twilio.com/en-us/products/conversational-ai/pricing" }, { "title": "Volume discounts stated for voice minutes, not Relay", "detail": "Automatic volume tiers are described for US/Canada voice minutes, messages and phone numbers; no Relay-specific tiers are published.", "source": "voice_pricing", "quote": "Volume pricing applies to U.S. and Canadian voice minutes, messages and phone numbers.", "sourceUrl": "https://www.twilio.com/en-us/voice/pricing/us" }, { "title": "AI addendum must be accepted", "detail": "Conversation Relay must be enabled by accepting the predictive and generative AI/ML features addendum in Console voice settings.", "source": "docs_onboarding", "quote": "Under **These features are subject to the predictive and generative AI/ML features addendum**, read and accept the terms to use Conversation Relay, and click **Save**.", "sourceUrl": "https://www.twilio.com/docs/voice/conversationrelay/onboarding" }, { "title": "PCI depends on provider choice", "detail": "PCI-compliant workflows require PCI-compliant TTS and transcription providers.", "source": "docs_twiml", "quote": "Not all providers are guaranteed to be PCI compliant.", "sourceUrl": "https://www.twilio.com/docs/voice/twiml/connect/conversationrelay" } ] }, { "id": "vocode", "name": "Vocode", "vendor": "Vocode", "category": "voice-ai", "url": "https://vocode.dev", "checked": "2026-10-30", "sources": { "pricing": { "name": "vocode · GitHub (redirect target of vocode.dev/pricing)", "url": "https://www.vocode.dev/pricing" }, "home": { "name": "vocode · GitHub (redirect target of www.vocode.dev)", "url": "https://www.vocode.dev/" }, "docs": { "name": "Vocode docs – Introduction", "url": "https://docs.vocode.dev/" }, "llms": { "name": "Vocode docs index (llms.txt)", "url": "https://docs.vocode.dev/llms.txt" }, "hosted": { "name": "Hosted Quickstart", "url": "https://docs.vocode.dev/hosted-quickstart.md" }, "number": { "name": "Setting up your number", "url": "https://docs.vocode.dev/setting-up-number.md" }, "byot": { "name": "[Enterprise] Bring Your Own Telephony", "url": "https://docs.vocode.dev/bring-your-own-telephony.md" } }, "unit": { "tag": "Per minute", "definition": "Not published. No official Vocode page fetched today defines a billing unit. 'Per minute' is the dataset default, not a vendor statement.", "source": "pricing", "quote": "" }, "free": { "summary": "A Free plan exists. Free-plan users must upgrade before they can buy numbers through Vocode telephony or connect their own Twilio account. Free minutes or credits are not published.", "published": true, "source": "number", "quote": "If you're on the Free plan, you'll have to upgrade your account in order to either purchase numbers via Vocode telephony or" }, "plans": [ { "id": "free", "name": "Free", "priceUsd": null, "priceNote": "Price and included minutes not published on any fetched page", "billing": "usage", "included": "Can't buy numbers through Vocode telephony or connect your own Twilio account without upgrading", "source": "number", "quote": "If you're on the Free plan, you'll have to upgrade your account in order to either purchase numbers via Vocode telephony or", "sourceUrl": "https://docs.vocode.dev/setting-up-number.md" }, { "id": "enterprise", "name": "Enterprise", "priceUsd": null, "priceNote": "Price not published", "billing": "usage", "included": "Bring Your Own Telephony (connect your own Twilio account)", "source": "byot", "quote": "***NOTE:** This feature is only enabled for users on an Enterprise plan.*", "sourceUrl": "https://docs.vocode.dev/bring-your-own-telephony.md" } ], "rates": [], "overage": { "policy": "not published", "summary": "No overage rules found on any fetched official page.", "source": "pricing", "quote": "" }, "gotchas": [ { "title": "Pricing page redirects to GitHub", "detail": "vocode.dev and vocode.dev/pricing redirect to the GitHub org page github.com/vocodedev. There is no public price list.", "source": "pricing", "quote": "canonical: https://github.com/vocodedev", "sourceUrl": "https://www.vocode.dev/pricing" }, { "title": "Free plan can't use phone numbers", "detail": "You must upgrade to buy numbers through Vocode telephony or to connect your own Twilio account.", "source": "number", "quote": "If you're on the Free plan, you'll have to upgrade your account in order to either purchase numbers via Vocode telephony or", "sourceUrl": "https://docs.vocode.dev/setting-up-number.md" }, { "title": "Bring Your Own Telephony is Enterprise-only", "detail": "Connecting your own Twilio account is limited to the Enterprise plan. This conflicts with the 'Setting up your number' page, which says any upgraded plan.", "source": "byot", "quote": "***NOTE:** This feature is only enabled for users on an Enterprise plan.*", "sourceUrl": "https://docs.vocode.dev/bring-your-own-telephony.md" } ] }, { "id": "deepgram-voice-agent", "name": "Deepgram Voice Agent API", "vendor": "Deepgram", "category": "voice-ai", "url": "https://deepgram.com/product/voice-agents", "checked": "2026-10-30", "sources": { "pricing": { "name": "Deepgram pricing | Scalable speech-to-text, text-to-speech & Voice Agent APIs | Deepgram", "url": "https://deepgram.com/pricing" } }, "unit": { "tag": "Per minute", "definition": "Billed per minute of WebSocket connection time, with one rate covering speech-to-text, a managed language model, and text-to-speech.", "source": "pricing", "quote": "Billed per minute of WebSocket connection time, with one rate covering speech-to-text, a managed language model, and text-to-speech. Bringing your own language model or voice moves you to a lower tier." }, "free": { "summary": "Free $200 credit on Pay as you go; no expiration, no credit card required. The page doesn't say how many Voice Agent minutes $200 covers; its example (~43,000 min) is for Nova-3 transcription only.", "published": true, "source": "pricing", "quote": "No minimums, no expiration, and no credit 
card required. Free $200 credit then pay-as-you-go" }, "plans": [ { "id": "payg", "name": "Pay as you go", "priceUsd": 0, "priceNote": "No subscription fee; usage billed against credits. $200 free credit to start.", "billing": "usage", "included": "Free $200 credit then pay-as-you-go; no minimums, no expiration, no credit card required", "source": "pricing", "quote": "Pay as you go has no commitment and bills against credits as you use them.", "sourceUrl": "https://deepgram.com/pricing" }, { "id": "growth", "name": "Growth", "priceUsd": 4000, "priceNote": "Minimum; $4,000+ per year in pre-paid annual credits, redeemed against usage. Save up to 20%.", "billing": "annual", "included": "Pre-paid credits for the year, redeemed against actual usage; lower per-minute rates; higher concurrency (Voice Agent up to 60 in North America, 45 in Europe/Australia/India)", "source": "pricing", "quote": "Growth starts at $4,000 a year in pre-paid annual credits for up to 20% off and higher streaming concurrency.", "sourceUrl": "https://deepgram.com/pricing" }, { "id": "enterprise", "name": "Enterprise", "priceUsd": null, "priceNote": "Custom pricing; contact sales", "billing": "annual", "included": "For businesses with large volumes, data or deployment requirements, or support needs; volume discounts, custom model training, named account team", "source": "pricing", "quote": "For businesses with large volumes, data or deployment requirements, or support needs. Custom pricing", "sourceUrl": "https://deepgram.com/pricing" } ], "rates": [ { "item": "Voice Agent Standard (bundled STT+LLM+TTS), Pay as you go", "value": "$0.075 / min", "numeric": 0.075, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Standard | $0.075 / min | $0.068 / min | - |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent Standard (bundled STT+LLM+TTS), Growth", "value": "$0.068 / min", "numeric": 0.068, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Standard | $0.075 / min | $0.068 / min | - |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent Standard, BYO TTS, Pay as you go", "value": "$0.065 / min", "numeric": 0.065, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Standard, BYO TTS | $0.065 / min | $0.051 / min | - |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent Standard, BYO TTS, Growth", "value": "$0.051 / min", "numeric": 0.051, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Standard, BYO TTS | $0.065 / min | $0.051 / min | - |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent Custom, BYO LLM, Pay as you go", "value": "$0.065 / min", "numeric": 0.065, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Custom, BYO LLM | $0.065 / min | $0.059 / min | - |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent Custom, BYO LLM, Growth", "value": "$0.059 / min", "numeric": 0.059, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Custom, BYO LLM | $0.065 / min | $0.059 / min | - |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent Custom, BYO LLM and TTS, Pay as you go", "value": "$0.050 / min", "numeric": 0.05, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Custom, BYO LLM and TTS | $0.050 / min | $0.041 / min | - |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent Custom, BYO LLM and TTS, Growth", "value": "$0.041 / min", "numeric": 0.041, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Custom, BYO LLM and TTS | $0.050 / min | $0.041 / min | - |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent Advanced (bundled), Pay as you go", "value": "$0.163 / min", "numeric": 0.163, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Advanced | $0.163 / min | $0.146 / min | - |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent Advanced (bundled), Growth", "value": "$0.146 / min", "numeric": 0.146, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Advanced | $0.163 / min | $0.146 / min | - |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent Advanced, BYO TTS, Pay as you go", "value": "$0.122 / min", "numeric": 0.122, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Advanced, BYO TTS | $0.122 / min | $0.110 / min | - |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent Advanced, BYO TTS, Growth", "value": "$0.110 / min", "numeric": 0.11, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Advanced, BYO TTS | $0.122 / min | $0.110 / min | - |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent Enterprise / Custom", "value": "Contact sales", "unit": "USD/min", "published": false, "source": "pricing", "quote": "| Custom | [Contact sales](https://deepgram.com/contact-us) | [Contact sales](https://deepgram.com/contact-us) | [Contact sales](https://deepgram.com/contact-us) |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Platform fee per minute (separate)", "value": "One rate covering speech-to-text, a managed language model, and text-to-speech. No separate platform fee is listed.", "unit": "USD/min", "published": false, "source": "pricing", "quote": "One rate covering speech-to-text, a managed language model, and text-to-speech. Bring your own LLM or TTS provider for a lower per-minute rate.", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "LLM per-minute component (separate)", "value": "Not itemized; bundled in the Voice Agent rate (\"a managed language model\")", "unit": "USD/min", "published": false, "source": "pricing", "quote": "One rate covering speech-to-text, a managed language model, and text-to-speech.", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "STT per-minute component (standalone Flux STT English streaming, Pay as you go; reference only, not a Voice Agent line item)", "value": "$0.0077 / min", "numeric": 0.0077, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| Flux STT English | $0.0077 / min | $0.0065 / min | - |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "TTS standalone (Aura-2, Pay as you go; reference only, not a Voice Agent line item)", "value": "$0.030 /1k characters", "numeric": 0.03, "unit": "USD/1k characters", "published": true, "source": "pricing", "quote": "| Aura-2 | $0.030 /1k characters | $0.027 /1k characters | - |", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent concurrency, Growth (North America)", "value": "up to 60", "numeric": 60, "unit": "concurrent connections", "published": true, "source": "pricing", "quote": "On Growth, Voice Agent concurrency is up to 60 in North America and up to 45 in Europe, Australia, and India.", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent concurrency, Growth (Europe, Australia, India)", "value": "up to 45", "numeric": 45, "unit": "concurrent connections", "published": true, "source": "pricing", "quote": "On Growth, Voice Agent concurrency is up to 60 in North America and up to 45 in Europe, Australia, and India.", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Voice Agent concurrency, Pay as you go", "value": "Concurrency limits apply per project and differ by plan and region. (No Voice Agent figure stated for Pay as you go.)", "unit": "concurrent connections", "published": false, "source": "pricing", "quote": "Calculated on WebSocket connection time. Concurrency limits apply per project and differ by plan and region.", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Concurrency, Enterprise", "value": "Enterprise limits are set to your peak traffic", "unit": "concurrent connections", "published": false, "source": "pricing", "quote": "Pay as you go allows 150 concurrent streaming speech-to-text connections and Growth 225; Enterprise limits are set to your peak traffic.", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Included minutes per plan", "value": "No included minutes; Growth is pre-paid annual credits ($4,000+/year) redeemed against usage", "unit": "minutes", "published": false, "source": "pricing", "quote": "Pre-paid credits for the year, redeemed against actual usage.", "verified": true, "sourceUrl": "https://deepgram.com/pricing" }, { "item": "Growth overage rate", "value": "Growth rate plus 10%", "numeric": 10, "unit": "% premium over Growth rate", "published": true, "source": "pricing", "quote": "Exceeding your credits bills at your Growth rate plus 10%, charged weekly on Mondays for the prior week.", "verified": true, "sourceUrl": "https://deepgram.com/pricing" } ], "overage": { "policy": "auto-charge", "summary": "Pay as you go: usage billed against credits with no commitment. Growth: usage above pre-paid credits bills at the Growth rate plus 10%, charged weekly on Mondays; a card must stay on file, otherwise requests return HTTP 402 once credits run out. Early renewal avoids the 10% premium.", "source": "pricing", "quote": "Exceeding your credits bills at your Growth rate plus 10%, charged weekly on Mondays for the prior week. A card must stay on file; without one, requests return a 402 once credits run out." }, "gotchas": [ { "title": "Billed on connection time, not speech time", "detail": "Voice Agent is billed per minute of WebSocket connection time, so time the socket stays open counts toward billing. The pricing page does not say whether billing is per second or rounded to the minute for Voice Agent.", "source": "pricing", "quote": "Billed per minute of WebSocket connection time, with one rate covering speech-to-text, a managed language model, and text-to-speech.", "sourceUrl": "https://deepgram.com/pricing" }, { "title": "Per-second / no-rounding claim is stated for STT audio, not Voice Agent", "detail": "The no-silence-charge and per-second statements refer to processed audio for speech-to-text. Voice Agent is a separate connection-time meter.", "source": "pricing", "quote": "Billing is per second of processed audio, so a 14-second file bills as 14 seconds.", "sourceUrl": "https://deepgram.com/pricing" }, { "title": "Advanced tier costs about 2.2x Standard", "detail": "Advanced is $0.163/min vs Standard $0.075/min on Pay as you go. The pricing page does not describe which LLMs/voices separate Standard from Advanced.", "source": "pricing", "quote": "| Advanced | $0.163 / min | $0.146 / min | - |", "sourceUrl": "https://deepgram.com/pricing" }, { "title": "BYO LLM/TTS: you still pay your own provider", "detail": "Bringing your own LLM or TTS lowers Deepgram's per-minute rate, but third-party LLM/TTS costs are billed separately by that provider and are not included.", "source": "pricing", "quote": "Bring your own LLM or TTS provider for a lower per-minute rate.", "sourceUrl": "https://deepgram.com/pricing" }, { "title": "Growth minimum commitment", "detail": "Growth requires $4,000+ per year in pre-paid annual credits.", "source": "pricing", "quote": "Growth starts at $4,000 a year in pre-paid annual credits for up to 20% off and higher streaming concurrency.", "sourceUrl": "https://deepgram.com/pricing" }, { "title": "Growth overage premium and 402 hard stop without card", "detail": "Usage beyond Growth credits costs Growth rate +10%. With no card on file, requests fail with 402 once credits are exhausted.", "source": "pricing", "quote": "A card must stay on file; without one, requests return a 402 once credits run out.", "sourceUrl": "https://deepgram.com/pricing" }, { "title": "Concurrency queued or rejected", "detail": "Requests beyond the concurrency limit are queued or rejected.", "source": "pricing", "quote": "Requests beyond your limit are queued or rejected.", "sourceUrl": "https://deepgram.com/pricing" }, { "title": "No telephony included", "detail": "The pricing page lists no telephony or phone number pricing. Callers must bring their own telephony (e.g., a SIP/PSTN provider), billed separately. The page does not state this explicitly; it is inferred from the absence of such pricing.", "source": "pricing", "quote": "One rate covering speech-to-text, a managed language model, and text-to-speech.", "sourceUrl": "https://deepgram.com/pricing" }, { "title": "Refunds only within 30 days", "detail": "Refunds for unused credits are only available for purchases within the last 30 days, by request.", "source": "pricing", "quote": "To request a refund for unused credits purchased within the last 30 days, please contact consolebilling@deepgram.com.", "sourceUrl": "https://deepgram.com/pricing" } ] }, { "id": "openai-realtime", "name": "OpenAI Realtime API", "vendor": "OpenAI", "category": "voice-ai", "url": "https://developers.openai.com/api/docs/guides/realtime", "checked": "2026-10-30", "sources": { "pricing": { "name": "Pricing | OpenAI API", "url": "https://platform.openai.com/docs/pricing" }, "marketing_pricing": { "name": "OpenAI Pricing (business and enterprise plans)", "url": "https://openai.com/api/pricing/" }, "sip": { "name": "Telephony and SIP | OpenAI API", "url": "https://developers.openai.com/api/docs/guides/voice-sip" }, "cost": { "name": "Cost optimization | OpenAI API", "url": "https://developers.openai.com/api/docs/guides/voice-latency-cost" }, "ratelimits": { "name": "Rate limits | OpenAI API", "url": "https://developers.openai.com/api/docs/guides/rate-limits" }, "spend": { "name": "Spend limits | OpenAI API", "url": "https://developers.openai.com/api/docs/guides/spend-limits" }, "realtime": { "name": "Getting started with the Realtime API | OpenAI API", "url": "https://developers.openai.com/api/docs/guides/realtime" }, "conversations": { "name": "Managing conversations (Realtime) | OpenAI API", "url": "https://developers.openai.com/api/docs/guides/realtime-conversations" } }, "unit": { "tag": "Per 1M tokens", "definition": "Realtime models are billed per 1M tokens, split by modality (audio, text, image) and by input, output and cached input. The Realtime API itself is not priced separately.", "source": "pricing", "quote": "Prices per 1M tokens unless noted." }, "free": { "summary": "No free trial minutes or free credits are published. A 'Free' usage tier exists with a $100/month usage limit. This is a usage cap, not a grant of free credit.", "published": false, "source": "ratelimits", "quote": "| Free | User must be in an [allowed geography](https://developers.openai.com/api/docs/supported-countries) | $100 / month |" }, "plans": [ { "id": "free-tier", "name": "Free usage tier", "priceUsd": null, "priceNote": "Not a paid plan. Qualification: user must be in an allowed geography.", "billing": "usage", "included": "Usage limit $100 / month. No included minutes.", "source": "ratelimits", "quote": "| Free | User must be in an [allowed geography](https://developers.openai.com/api/docs/supported-countries) | $100 / month |", "sourceUrl": "https://developers.openai.com/api/docs/guides/rate-limits" }, { "id": "build", "name": "Build usage tier", "priceUsd": null, "priceNote": "Reached after $5 in total credit purchases. Usage is pay-as-you-go.", "billing": "usage", "included": "Usage limit $500 / month. No included minutes.", "source": "ratelimits", "quote": "| Build | $5 in total credit purchases | $500 / month |", "sourceUrl": "https://developers.openai.com/api/docs/guides/rate-limits" }, { "id": "launch", "name": "Launch usage tier", "priceUsd": null, "priceNote": "Reached after $100 in total credit purchases.", "billing": "usage", "included": "Usage limit $5,000 / month. No included minutes.", "source": "ratelimits", "quote": "| Launch | $100 in total credit purchases | $5,000 / month |", "sourceUrl": "https://developers.openai.com/api/docs/guides/rate-limits" }, { "id": "grow", "name": "Grow usage tier", "priceUsd": null, "priceNote": "Reached after $500 in total credit purchases.", "billing": "usage", "included": "Usage limit $200,000 / month. No included minutes.", "source": "ratelimits", "quote": "| Grow | $500 in total credit purchases | $200,000 / month |", "sourceUrl": "https://developers.openai.com/api/docs/guides/rate-limits" } ], "rates": [ { "item": "Platform fee per minute (Realtime API)", "value": "No separate platform fee. Tokens are billed at the chosen model's rates.", "unit": "USD/min", "published": false, "source": "pricing", "quote": "Responses API, Chat Completions API, Realtime API, Batch API, and Assistants API are not priced separately. Tokens are billed at the chosen model's input and output rates.", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "gpt-realtime-2.1 audio input", "value": "$32.00 per 1M tokens", "numeric": 32, "unit": "USD/1M tokens", "published": true, "source": "pricing", "quote": "| gpt-realtime-2.1 | Audio | $32.00 | $64.00 | $0.40 |", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "gpt-realtime-2.1 audio output", "value": "$64.00 per 1M tokens", "numeric": 64, "unit": "USD/1M tokens", "published": true, "source": "pricing", "quote": "| gpt-realtime-2.1 | Audio | $32.00 | $64.00 | $0.40 |", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "gpt-realtime-2.1 audio cached input", "value": "$0.40 per 1M tokens", "numeric": 0.4, "unit": "USD/1M tokens", "published": true, "source": "pricing", "quote": "| gpt-realtime-2.1 | Audio | $32.00 | $64.00 | $0.40 |", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "gpt-realtime-2.1 text input / output / cached input", "value": "$4.00 / $24.00 / $0.40 per 1M tokens", "unit": "USD/1M tokens", "published": true, "source": "pricing", "quote": "| | Text | $4.00 | $24.00 | $0.40 |", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "gpt-realtime-2.1 image input / cached input", "value": "$5.00 / $0.50 per 1M tokens", "unit": "USD/1M tokens", "published": true, "source": "pricing", "quote": "| | Image | $5.00 | - | $0.50 |", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "gpt-realtime-2.1-mini audio input", "value": "$10.00 per 1M tokens", "numeric": 10, "unit": "USD/1M tokens", "published": true, "source": "pricing", "quote": "| gpt-realtime-2.1-mini | Audio | $10.00 | $20.00 | $0.30 |", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "gpt-realtime-2.1-mini audio output", "value": "$20.00 per 1M tokens", "numeric": 20, "unit": "USD/1M tokens", "published": true, "source": "pricing", "quote": "| gpt-realtime-2.1-mini | Audio | $10.00 | $20.00 | $0.30 |", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "gpt-realtime-2.1-mini audio cached input", "value": "$0.30 per 1M tokens", "numeric": 0.3, "unit": "USD/1M tokens", "published": true, "source": "pricing", "quote": "| gpt-realtime-2.1-mini | Audio | $10.00 | $20.00 | $0.30 |", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "gpt-realtime-2.1-mini text input / output / cached input", "value": "$0.60 / $2.40 / $0.06 per 1M tokens", "unit": "USD/1M tokens", "published": true, "source": "pricing", "quote": "| | Text | $0.60 | $2.40 | $0.06 |", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "gpt-realtime-2.1-mini image input / cached input", "value": "$0.80 / $0.08 per 1M tokens", "unit": "USD/1M tokens", "published": true, "source": "pricing", "quote": "| | Image | $0.80 | - | $0.08 |", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "Speech-to-text: live transcription (gpt-realtime-whisper)", "value": "$0.017 / minute (vendor labels this 'Estimated cost')", "numeric": 0.017, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| gpt-realtime-whisper | Live transcription | - | - | $0.017 / minute |", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "Live translation (gpt-realtime-translate)", "value": "$0.034 / minute (vendor labels this 'Estimated cost')", "numeric": 0.034, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| gpt-realtime-translate | Live translation | - | - | $0.034 / minute |", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "Reference only: GPT-Live voice session (separate Live API product, not the Realtime API)", "value": "$0.05 per minute, billed per second", "numeric": 0.05, "unit": "USD/min", "published": true, "source": "pricing", "quote": "| gpt-live-1 | $0.05 |", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "Text-to-speech per minute (within Realtime)", "value": "Not published as a per-minute rate. Audio output is billed per token (see audio output rows).", "unit": "USD/min", "published": false, "source": "pricing", "quote": "Prices per 1M tokens unless noted.", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "Telephony per minute", "value": "Not published. The customer brings their own SIP trunk/provider.", "unit": "USD/min", "published": false, "source": "sip", "quote": "Your provider handles the phone network connection while GPT-Live carries the conversation.", "verified": true, "sourceUrl": "https://developers.openai.com/api/docs/guides/voice-sip" }, { "item": "Phone number monthly fee", "value": "Not published. OpenAI does not list phone numbers. Telephony is via your SIP provider.", "unit": "USD/month", "published": false, "source": "sip", "quote": "Using Twilio, Telnyx, Bandwidth, LiveKit, or Daily/Pipecat? See [GPT-Live partner integrations](https://developers.openai.com/api/docs/guides/live-partner-integrations) for provider-specific guides.", "verified": true, "sourceUrl": "https://developers.openai.com/api/docs/guides/voice-sip" }, { "item": "Included minutes", "value": "None published. Billing is pure usage.", "unit": "minutes", "published": false, "source": "pricing", "quote": "Responses API, Chat Completions API, Realtime API, Batch API, and Assistants API are not priced separately.", "verified": true, "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "item": "Concurrency limit (simultaneous Realtime sessions)", "value": "Not published. Limits are shown per organization in the dashboard.", "unit": "sessions", "published": false, "source": "ratelimits", "quote": "To view the limits for each model at your usage tier, go to [Settings > Organization > Limits](https://platform.openai.com/settings/organization/limits) and review **Rate limits**.", "verified": true, "sourceUrl": "https://developers.openai.com/api/docs/guides/rate-limits" }, { "item": "Enterprise threshold", "value": "Not published for the API. The highest self-serve usage tier (Grow) starts at $500 in total credit purchases with a $200,000/month usage limit.", "unit": "USD", "published": false, "source": "ratelimits", "quote": "| Grow | $500 in total credit purchases | $200,000 / month |", "verified": true, "sourceUrl": "https://developers.openai.com/api/docs/guides/rate-limits" } ], "overage": { "policy": "pay-as-you-go", "summary": "Prepaid-credit, pay-as-you-go usage. Requests fail when prepaid credits run out, when an optional hard spend limit is reached, or when the OpenAI-assigned monthly usage limit for the tier is reached. Spend alerts only notify.", "source": "spend", "quote": "Check `error.code` to identify whether the request reached an organization spend limit, project spend limit, or OpenAI-assigned usage limit, or whether the organization exhausted its prepaid credits." }, "gotchas": [ { "title": "Billed per token, not per minute", "detail": "No flat per-minute price for the Realtime API. Per-minute cost depends on audio/text token volume, and OpenAI publishes no tokens-per-minute conversion on the pages fetched.", "source": "pricing", "quote": "Prices per 1M tokens unless noted.", "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "title": "60-minute maximum session", "detail": "Realtime sessions are capped at 60 minutes. Longer calls need a new session.", "source": "conversations", "quote": "The maximum duration of a Realtime session is **60 minutes**.", "sourceUrl": "https://developers.openai.com/api/docs/guides/realtime-conversations" }, { "title": "Per-second billing applies to GPT-Live, not Realtime", "detail": "The per-second, no-round-up rule is stated for GPT-Live voice sessions. Realtime API usage is token-billed.", "source": "pricing", "quote": "voice sessions are billed per second, without rounding up to a whole minute. Backend model and tool usage is charged separately.", "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "title": "Outbound SIP calls not on the Realtime API", "detail": "Outbound phone calling needs to be enabled for the organization and goes through the Live API, not the Realtime API.", "source": "sip", "quote": "Outbound SIP calling must be enabled for your organization. It is available through the Live API, not the Realtime API call-creation endpoint.", "sourceUrl": "https://developers.openai.com/api/docs/guides/voice-sip" }, { "title": "10% regional processing uplift", "detail": "Data-residency and FedRAMP endpoints carry a 10% uplift for models released on or after March 5, 2026. The gpt-realtime-2.1 release date was not verified.", "source": "pricing", "quote": "Regional processing (data residency) endpoints are charged a 10% uplift for models released on or after March 5, 2026.", "sourceUrl": "https://platform.openai.com/docs/pricing" }, { "title": "Hard spend limits can slightly overshoot", "detail": "Hard spend limits are enforced with a delay, so recorded spend can exceed the cap a little.", "source": "spend", "quote": "Enforcement is not instantaneous, so recorded spend can slightly exceed the configured amount.", "sourceUrl": "https://developers.openai.com/api/docs/guides/spend-limits" }, { "title": "Tool tokens billed at model rates", "detail": "Built-in tool usage adds token charges at the model's rates. Web search also costs a per-call fee.", "source": "pricing", "quote": "Tokens used for built-in tools are billed at the chosen model's per-token rates.", "sourceUrl": "https://platform.openai.com/docs/pricing" } ] }, { "id": "livekit-agents", "name": "LiveKit Agents (LiveKit Cloud)", "vendor": "LiveKit", "category": "voice-ai", "url": "https://livekit.com/", "checked": "2026-10-30", "sources": { "pricing": { "name": "Pricing | LiveKit", "url": "https://livekit.io/pricing" }, "pricing_md": { "name": "LiveKit Cloud Pricing (Markdown)", "url": "https://livekit.com/pricing.md" }, "inference": { "name": "Inference pricing | LiveKit", "url": "https://livekit.com/pricing/inference" }, "quotas": { "name": "Quotas and limits | LiveKit Documentation", "url": "https://docs.livekit.io/deploy/admin/quotas-and-limits/" }, "billing": { "name": "LiveKit Cloud billing | LiveKit Documentation", "url": "https://docs.livekit.io/deploy/admin/billing/" } }, "unit": { "tag": "Per minute", "definition": "Agent session minutes: Active time that an agent deployed to LiveKit Cloud is connected to a WebRTC or Telephony session. Metered in increments of 1 second with a 10-second minimum per session.", "source": "quotas", "quote": "Agent session minutes | Active time that an agent [deployed](https://docs.livekit.io/deploy/agents/) to LiveKit Cloud is connected to a WebRTC or Telephony session." }, "free": { "summary": "Build plan, $0/mo, no credit card: 1,000 agent session minutes/month, $2.50 LiveKit Inference credits (~50 minutes), 1 free US local number, 50 US local inbound minutes, 1,000 third-party SIP minutes, 5 concurrent agent sessions. Allowances are hard caps and reset monthly; no rollover.", "published": true, "source": "pricing", "quote": "No credit card required • 1,000 free agent session minutes monthly" }, "plans": [ { "id": "build", "name": "Build", "priceUsd": 0, "priceNote": "No credit card required", "billing": "monthly", "included": "1,000 agent session minutes; $2.50 inference credits (~50 minutes); 5 concurrent agent sessions; 1 agent deployment; 1 free US local number; 50 US local inbound minutes; 1,000 third-party SIP minutes; 1,000 recording minutes; community support", "source": "pricing_md", "quote": "| Agent session minutes | 1,000 minutes included | 5,000 minutes included (then $0.01 per min) | 50,000 minutes included (then $0.01 per min) | Custom |", "sourceUrl": "https://livekit.com/pricing.md" }, { "id": "ship", "name": "Ship", "priceUsd": 50, "priceNote": "Listed as 'STARTING AT $50/mo'; what raises the base price is not stated", "billing": "monthly", "included": "5,000 agent session minutes then $0.01/min; $5 inference credits (~100 minutes); 20 concurrent agent sessions; 2 agent deployments; 1 free US local number then $1.00/month; 100 US local inbound minutes then $0.01/min; 5,000 third-party SIP minutes then $0.004/min; 20 custom voices; email support", "source": "pricing_md", "quote": "**Price:** $50/mo\n**Note:** STARTING AT", "sourceUrl": "https://livekit.com/pricing.md" }, { "id": "scale", "name": "Scale", "priceUsd": 500, "priceNote": "Listed as 'STARTING AT $500/mo'; includes inference discounts, HIPAA", "billing": "monthly", "included": "50,000 agent session minutes then $0.01/min; $50 inference credits (~1,000 minutes) then discounted model prices; concurrent agent sessions up to 600 (starts at 50); 4 agent deployments; 1 free US local number then $1.00/month; 1,000 US local inbound minutes then $0.01/min; 50,000 third-party SIP minutes then $0.003/min; 50 custom voices", "source": "pricing_md", "quote": "**Price:** $500/mo\n**Note:** STARTING AT", "sourceUrl": "https://livekit.com/pricing.md" }, { "id": "enterprise", "name": "Enterprise", "priceUsd": null, "priceNote": "Custom; annual commitment", "billing": "annual", "included": "Everything in Scale plus volume pricing including inference, shared Slack channel, SSO, support SLA; custom limits", "source": "quotas", "quote": "Enterprise plans can be configured with custom limits well above the published Build, Ship, and Scale numbers. They come with an annual commitment so that LiveKit can provision the necessary capacity in advance.", "sourceUrl": "https://docs.livekit.io/deploy/admin/quotas-and-limits/" } ], "rates": [ { "item": "Platform fee per minute (agent session, over included minutes, Ship/Scale)", "value": "$0.01 per min", "numeric": 0.01, "unit": "USD/min", "published": true, "source": "pricing_md", "quote": "| Agent session | $0.01/min | Per-minute cost for an agent session deployed on LiveKit Cloud. |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "Included agent session minutes (Build / Ship / Scale)", "value": "1,000 / 5,000 / 50,000 per month", "unit": "minutes/month", "published": true, "source": "pricing_md", "quote": "| Agent session minutes | 1,000 minutes included | 5,000 minutes included (then $0.01 per min) | 50,000 minutes included (then $0.01 per min) | Custom |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "Concurrent agent sessions (Build / Ship / Scale)", "value": "5 / 20 / Up to 600 (starts at 50, request more via dashboard)", "unit": "concurrent sessions", "published": true, "source": "pricing_md", "quote": "| Concurrent agent sessions | 5 | 20 | Up to 600 (Starts at 50, request more via dashboard) | Custom |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "LiveKit Inference concurrency (Build / Ship / Scale)", "value": "5 / 20 / 50 (request more via dashboard)", "unit": "concurrent sessions", "published": true, "source": "pricing_md", "quote": "| LiveKit Inference concurrency | 5 | 20 | 50 (Request more via dashboard) | Custom |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "Telephony: US local inbound per minute (Ship/Scale overage)", "value": "$0.01 per min", "numeric": 0.01, "unit": "USD/min", "published": true, "source": "pricing_md", "quote": "| US local inbound minutes | 50 minutes included | 100 minutes included (then $0.01 per min) | 1,000 minutes included (then $0.01 per min) | Custom |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "Telephony: US toll-free inbound per minute (Ship/Scale; not on Build)", "value": "$0.02 per minute", "numeric": 0.02, "unit": "USD/min", "published": true, "source": "pricing_md", "quote": "| US toll-free inbound minutes | No | $0.02 per minute | $0.02 per minute | Custom |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "Telephony: third-party SIP (BYO carrier) per minute, Ship", "value": "$0.004 per min after 5,000 included", "numeric": 0.004, "unit": "USD/min", "published": true, "source": "pricing_md", "quote": "| Third-party SIP minutes | 1,000 minutes included | 5,000 minutes included (then $0.004 per min) | 50,000 minutes included (then $0.003 per min) | Custom |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "Telephony: third-party SIP (BYO carrier) per minute, Scale", "value": "$0.003 per min after 50,000 included", "numeric": 0.003, "unit": "USD/min", "published": true, "source": "pricing_md", "quote": "| Third-party SIP minutes | 1,000 minutes included | 5,000 minutes included (then $0.004 per min) | 50,000 minutes included (then $0.003 per min) | Custom |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "Telephony: outbound calling via LiveKit Phone Numbers", "value": "Not published; only inbound rates listed for LiveKit numbers. Outbound is listed only via third-party SIP trunks.", "unit": "USD/min", "published": false, "source": "billing", "quote": "LiveKit Phone Numbers are metered by the **second** of inbound call time, plus a small fixed monthly fee per number.", "verified": true, "sourceUrl": "https://docs.livekit.io/deploy/admin/billing/" }, { "item": "Phone number monthly fee: US local", "value": "1 free number, then $1.00/month per number (Ship/Scale)", "numeric": 1, "unit": "USD/number/month", "published": true, "source": "pricing_md", "quote": "| US local phone numbers | 1 free number | 1 free number (then $1.00/month per number) | 1 free number (then $1.00/month per number) | Custom |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "Phone number monthly fee: US toll-free (Ship/Scale)", "value": "$2.00/month per number", "numeric": 2, "unit": "USD/number/month", "published": true, "source": "pricing_md", "quote": "| US toll-free phone numbers | No | $2.00/month per number | $2.00/month per number | Custom |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "LLM per minute (calculator default, Build/Ship)", "value": "$0.0014/min", "numeric": 0.0014, "unit": "USD/min", "published": true, "source": "pricing", "quote": "LLM(Large language model)\n\n$0.0014/min", "verified": true, "sourceUrl": "https://livekit.io/pricing" }, { "item": "STT per minute (calculator default, Build/Ship)", "value": "$0.0075/min", "numeric": 0.0075, "unit": "USD/min", "published": true, "source": "pricing", "quote": "STT(Speech-to-text)\n\n$0.0075/min", "verified": true, "sourceUrl": "https://livekit.io/pricing" }, { "item": "TTS per minute (calculator default, Build/Ship)", "value": "$0.0090/min", "numeric": 0.009, "unit": "USD/min", "published": true, "source": "pricing", "quote": "TTS(Text-to-speech)\n\n$0.0090/min", "verified": true, "sourceUrl": "https://livekit.io/pricing" }, { "item": "Observability per minute (optional, calculator)", "value": "$0.01/min", "numeric": 0.01, "unit": "USD/min", "published": true, "source": "pricing_md", "quote": "| Enabled | $0.01/min | Includes audio recording and assumes 100 entries per minute across transcripts, trace spans, and logs. |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "Total estimated cost per minute (calculator default: phone, Build/Ship, observability on)", "value": "$0.0479/min", "numeric": 0.0479, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Total \nestimated cost\n\n$0.0479/min", "verified": true, "sourceUrl": "https://livekit.io/pricing" }, { "item": "Vendor worked example total (Ship, phone, Gemma 4 31B + Nova-3 + Inworld Realtime TTS 2.0, no observability)", "value": "~$0.0412/min", "numeric": 0.0412, "unit": "USD/min", "published": true, "source": "pricing_md", "quote": "- Total: **~$0.0412/min**", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "STT example: Deepgram Nova-3 (Monolingual), Build/Ship / Scale", "value": "$0.0048 / $0.0042 per minute", "numeric": 0.0048, "unit": "USD/min", "published": true, "source": "inference", "quote": "Nova-3 (Monolingual) | $0.0048 | $0.0042", "verified": true, "sourceUrl": "https://livekit.com/pricing/inference" }, { "item": "STT example: Deepgram Flux, Build/Ship / Scale", "value": "$0.0065 / $0.0057 per minute", "numeric": 0.0065, "unit": "USD/min", "published": true, "source": "inference", "quote": "Flux | $0.0065 | $0.0057", "verified": true, "sourceUrl": "https://livekit.com/pricing/inference" }, { "item": "TTS example: Cartesia Sonic 3, Build/Ship / Scale", "value": "$50.00 / $37.50 per million characters", "numeric": 50, "unit": "USD/1M characters", "published": true, "source": "inference", "quote": "Sonic 3 | $50.00 | $37.50", "verified": true, "sourceUrl": "https://livekit.com/pricing/inference" }, { "item": "TTS example: Deepgram Aura-2, Build/Ship / Scale", "value": "$30.00 / $27.00 per million characters", "numeric": 30, "unit": "USD/1M characters", "published": true, "source": "inference", "quote": "Aura-2 | $30.00 | $27.00", "verified": true, "sourceUrl": "https://livekit.com/pricing/inference" }, { "item": "LLM example: OpenAI GPT-5 mini (input / cached input / output)", "value": "$0.250 / $0.025 / $2.000 per million tokens (OpenAI provider)", "numeric": 0.25, "unit": "USD/1M tokens", "published": true, "source": "inference", "quote": "GPT-5 mini | OpenAI | $0.250 | $0.025 | $2.000", "verified": true, "sourceUrl": "https://livekit.com/pricing/inference" }, { "item": "Realtime speech-to-speech example: OpenAI GPT-Live 1", "value": "$0.05 per minute of audio (replaces separate STT/LLM/TTS)", "numeric": 0.05, "unit": "USD/min", "published": true, "source": "pricing_md", "quote": "| OpenAI GPT-Live 1 | $0.0500/min | Billed per minute of audio. |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "Inference credits included (Build / Ship / Scale)", "value": "$2.50 (~50 min) / $5 (~100 min) / $50 (~1,000 min)", "unit": "USD credits/month", "published": true, "source": "pricing_md", "quote": "| LiveKit Inference credits | $2.50 in credits (~50 minutes, based on model prices) | $5 in credits (~100 minutes, then billed based on model prices) | $50 in credits (~1,000 minutes, then billed based on discounted model prices) | Custom |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "Voice isolation (Krisp VIVA etc.) overage", "value": "$0.0012/min after included (100 / 1,000 / 10,000 min)", "numeric": 0.0012, "unit": "USD/min", "published": true, "source": "pricing_md", "quote": "100 minutes included | 1,000 minutes included (then $0.0012/min) | 10,000 minutes included (then $0.0012/min) | Custom |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "Agent session recordings overage (Ship/Scale)", "value": "$0.005 per min", "numeric": 0.005, "unit": "USD/min", "published": true, "source": "pricing_md", "quote": "| Agent session recordings | 1,000 minutes included | 5,000 minutes included (then $0.005 per min) | 50,000 minutes included (then $0.005 per min) | Custom |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "Twilio connector (Ship / Scale)", "value": "$0.004 / $0.003 per min; 5 / 20 / 100 concurrent calls (Build/Ship/Scale)", "numeric": 0.004, "unit": "USD/min", "published": true, "source": "pricing_md", "quote": "| Twilio connector | 5 concurrent calls | 20 concurrent calls ($0.004 per min) | 100 concurrent calls ($0.003 per min) | Custom |", "verified": true, "sourceUrl": "https://livekit.com/pricing.md" }, { "item": "Enterprise threshold", "value": "No published usage threshold; Custom pricing via sales, annual commitment", "unit": "", "published": false, "source": "quotas", "quote": "Enterprise customers can negotiate [an Enterprise plan](#enterprise-plans) with significantly higher limits in exchange for an annual commitment.", "verified": true, "sourceUrl": "https://docs.livekit.io/deploy/admin/quotas-and-limits/" } ], "overage": { "policy": "auto-charge", "summary": "Paid plans (Ship/Scale): usage beyond the included allowance is billed incrementally at the plan's published rate. Build (free): included allowance is a hard cap and new requests fail.", "source": "quotas", "quote": "On paid plans, usage beyond the included allowance is billed incrementally at the plan's published rate. On the free Build plan, the included allowance is a hard cap and new requests fail after it's exceeded." }, "gotchas": [ { "title": "Per-second billing with 10-second minimum per session", "detail": "Agent session time metered per second with a 10-second minimum; WebRTC and SIP sessions also have a 10-second minimum.", "source": "billing", "quote": "Agents deployed to LiveKit Cloud are metered by **agent session time**, in increments of 1 second with a 10-second minimum per session.", "sourceUrl": "https://docs.livekit.io/deploy/admin/billing/" }, { "title": "Usage rounded up per resource before summation", "detail": "Each usage record is rounded up to the minimum increment before being summed.", "source": "billing", "quote": "Each individual resource usage is rounded up to the minimum increment prior to summation.", "sourceUrl": "https://docs.livekit.io/deploy/admin/billing/" }, { "title": "Free plan is a hard cap shared across all free projects", "detail": "Creating more free projects does not add allowance.", "source": "quotas", "quote": "Free projects also share allowances and limits across all of a user's free projects, so creating additional projects doesn't increase the total.", "sourceUrl": "https://docs.livekit.io/deploy/admin/quotas-and-limits/" }, { "title": "Allowances don't roll over", "detail": "Included allowances and inference credits reset monthly.", "source": "quotas", "quote": "Included allowances reset on the first day of each calendar month and don't roll over.", "sourceUrl": "https://docs.livekit.io/deploy/admin/quotas-and-limits/" }, { "title": "Third-party SIP carrier billed separately", "detail": "BYO carrier (Twilio/Telnyx) charges are on top of LiveKit's SIP fee; vendor suggests ~$0.008/min estimate.", "source": "pricing_md", "quote": "Third party SIP providers such as Twilio or Telnyx bill separately; ~$0.008/min is a good cost estimate.", "sourceUrl": "https://livekit.com/pricing.md" }, { "title": "Per-minute total is a sum of components; TTS/LLM priced by characters/tokens", "detail": "Calculator assumes 3000 input / 175 output LLM tokens and 600 TTS characters per minute; real cost depends on conversation.", "source": "pricing_md", "quote": "- **LLM tokens per minute:** 3000 input, 175 output\n- **TTS characters per minute:** 600", "sourceUrl": "https://livekit.com/pricing.md" }, { "title": "Premium/custom voices", "detail": "Custom voices not available on Build; voice clone usage billed at standard TTS rates (no extra surcharge stated). TTS model choice varies cost widely (e.g. $15 vs $50 per 1M chars).", "source": "quotas", "quote": "Usage of voice clones for TTS synthesis is billed at standard [LiveKit Inference TTS rates](https://livekit.com/pricing/inference#tts) , the same as any other voice.", "sourceUrl": "https://docs.livekit.io/deploy/admin/quotas-and-limits/" }, { "title": "Cold starts on Build plan", "detail": "Deployed agents on Build may shut down when idle, causing 10–20 s join delay; cold start prevention requires Ship+.", "source": "quotas", "quote": "This can cause up to 10 to 20 seconds of delay before the agent joins the room.", "sourceUrl": "https://docs.livekit.io/deploy/admin/quotas-and-limits/" }, { "title": "Toll-free numbers not available on Build", "detail": "Toll-free numbers and inbound minutes start on Ship.", "source": "pricing_md", "quote": "| US toll-free phone numbers | No | $2.00/month per number | $2.00/month per number | Custom |", "sourceUrl": "https://livekit.com/pricing.md" }, { "title": "Plan prices are 'starting at'", "detail": "Ship and Scale are shown as 'STARTING AT' $50 and $500/mo; drivers of higher base price not explained on fetched pages.", "source": "pricing", "quote": "STARTING AT\n\n$50/mo", "sourceUrl": "https://livekit.io/pricing" }, { "title": "Phone number rental caps", "detail": "Ship up to 100 local numbers, Scale up to 300; increases only for Scale.", "source": "quotas", "quote": "Projects on the Ship plan can rent up to 100 local numbers, and projects on the Scale plan up to 300.", "sourceUrl": "https://docs.livekit.io/deploy/admin/quotas-and-limits/" } ] }, { "id": "pipecat-daily", "name": "Pipecat Cloud", "vendor": "Daily", "category": "voice-ai", "url": "https://www.daily.co/products/pipecat-cloud/", "checked": "2026-10-30", "sources": { "daily_pricing": { "name": "Pricing - Daily", "url": "https://www.daily.co/pricing/" }, "pcc_pricing": { "name": "Pipecat Cloud Pricing - Daily", "url": "https://www.daily.co/pricing/pipecat-cloud/" }, "video_pricing": { "name": "Daily Video Pricing - Daily", "url": "https://www.daily.co/pricing/video-sdk/" }, "scaling_docs": { "name": "Pipecat Cloud Scaling", "url": "https://docs.pipecat.ai/pipecat-cloud/fundamentals/scaling" }, "capacity_docs": { "name": "Pipecat Cloud Capacity Planning", "url": "https://docs.pipecat.ai/pipecat-cloud/guides/capacity-planning.md" }, "accounts_docs": { "name": "Pipecat Cloud Accounts and Organizations", "url": "https://docs.pipecat.ai/pipecat-cloud/fundamentals/accounts-and-organizations.md" }, "dialin_docs": { "name": "Daily PSTN Dial-in on Pipecat Cloud", "url": "https://docs.pipecat.ai/pipecat-cloud/guides/telephony/daily-dial-in.md" } }, "unit": { "tag": "Per minute", "definition": "Agent hosting billed per active agent minute by agent profile; reserved (always-on) agents billed per reserved minute; transport per participant minute; telephony per minute.", "source": "pcc_pricing", "quote": "Reserved agents are always-on. Billing is per reserved minute, and stops only when the reserved agent is turned off." }, "free": { "summary": "No trial credit or free-minute amount published for Pipecat Cloud hosting. Daily WebRTC voice transport is free for 1:1 voice sessions, and Krisp VIVA noise cancellation is free for the first 10k active session minutes per month.", "published": false, "source": "pcc_pricing", "quote": "Start building for free" }, "plans": [ { "id": "agent-1x", "name": "agent-1x (Active)", "priceUsd": 0.01, "priceNote": "Per active minute. 0.5 vCPU, 1 GB Memory. Best for voice agents.", "billing": "usage", "included": "Best for voice agents 0.5 vCPU, 1 GB Memory", "source": "pcc_pricing", "quote": "agent-1x Best for voice agents 0.5 vCPU, 1 GB Memory Active $0.01/min Reserved* $0.0005/min", "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "id": "agent-2x", "name": "agent-2x (Active)", "priceUsd": 0.02, "priceNote": "Per active minute. 1 vCPU, 2 GB Memory.", "billing": "usage", "included": "Supports voice & video agents 1 vCPU, 2 GB Memory", "source": "pcc_pricing", "quote": "agent-2x Supports voice & video agents 1 vCPU, 2 GB Memory Active $0.02/min Reserved* $0.0010/min", "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "id": "agent-3x", "name": "agent-3x (Active)", "priceUsd": 0.03, "priceNote": "Per active minute. 1.5 vCPU, 3 GB Memory.", "billing": "usage", "included": "Supports voice & video agents plus additional processing 1.5 vCPU, 3 GB Memory", "source": "pcc_pricing", "quote": "agent-3x Supports voice & video agents plus additional processing 1.5 vCPU, 3 GB Memory Active $0.03/min Reserved* $0.0015/min", "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "id": "enterprise", "name": "Enterprise", "priceUsd": null, "priceNote": "Custom pricing; contact sales. No threshold published.", "billing": "usage", "included": "Custom pricing and higher rate limits for high-volume deployments; SSO, custom data residency; 24/7 priority support", "source": "pcc_pricing", "quote": "Volume PricingCustom pricing and higher rate limits for high-volume deployments", "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" } ], "rates": [ { "item": "Platform fee per minute (agent-1x active hosting)", "value": "$0.01/min", "numeric": 0.01, "unit": "USD/min", "published": true, "source": "pcc_pricing", "quote": "Active $0.01/min", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Platform fee per minute (agent-2x active hosting)", "value": "$0.02/min", "numeric": 0.02, "unit": "USD/min", "published": true, "source": "pcc_pricing", "quote": "Active $0.02/min", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Platform fee per minute (agent-3x active hosting)", "value": "$0.03/min", "numeric": 0.03, "unit": "USD/min", "published": true, "source": "pcc_pricing", "quote": "Active $0.03/min", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Reserved agent-1x per minute", "value": "$0.0005/min", "numeric": 0.0005, "unit": "USD/min", "published": true, "source": "pcc_pricing", "quote": "Reserved* $0.0005/min", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Reserved agent-2x per minute", "value": "$0.0010/min", "numeric": 0.001, "unit": "USD/min", "published": true, "source": "pcc_pricing", "quote": "Reserved* $0.0010/min", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Reserved agent-3x per minute", "value": "$0.0015/min", "numeric": 0.0015, "unit": "USD/min", "published": true, "source": "pcc_pricing", "quote": "Reserved* $0.0015/min", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Concurrency limit", "value": "Unlimited", "unit": "concurrent sessions", "published": true, "source": "pcc_pricing", "quote": "Pipecat Cloud supports unlimited concurrency.", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Daily WebRTC Voice transport (1:1 voice sessions)", "value": "$0.001 Free for 1:1 voice sessions on Pipecat Cloud", "numeric": 0, "unit": "USD/min", "published": true, "source": "pcc_pricing", "quote": "$0.001 Free for 1:1 voice sessions on Pipecat Cloud", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Daily WebRTC Voice and Video transport", "value": "$0.004 per participant minute", "numeric": 0.004, "unit": "USD/participant-min", "published": true, "source": "pcc_pricing", "quote": "$0.004 per participant minute", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Websocket transport", "value": "Billed to provider", "unit": "", "published": false, "source": "pcc_pricing", "quote": "Connect your own websocket provider Billed to provider", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "LLM per minute", "value": "Billed to provider (bring your own provider); bundled billing only at enterprise scale", "unit": "", "published": false, "source": "pcc_pricing", "quote": "Connect directly with 80+ service providers for LLM, STT, and TTS including Anthropic, Cartesia, Deepgram, ElevenLabs, Google, OpenAI, and more.", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Speech-to-text per minute", "value": "Billed to provider", "unit": "", "published": false, "source": "pcc_pricing", "quote": "Billed to provider", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Text-to-speech per minute", "value": "Billed to provider", "unit": "", "published": false, "source": "pcc_pricing", "quote": "Billed to provider", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Telephony: Daily SIP dial-in/dial-out", "value": "$0.003 - $0.02 per minute", "numeric": 0.003, "unit": "USD/min (range low end)", "published": true, "source": "pcc_pricing", "quote": "Daily SIP Dial-in/Dial-out Integrated SIP transport for voice agents $0.003 - $0.02 per minute", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Telephony: Daily PSTN dial-in/dial-out", "value": "$0.018 per minute", "numeric": 0.018, "unit": "USD/min", "published": true, "source": "pcc_pricing", "quote": "Daily PSTN Dial-in/Dial-out Integrated PSTN transport for voice agents (SIP included) $0.018 per minute", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Telephony: SIP REFER transfer", "value": "$0.20 per event", "numeric": 0.2, "unit": "USD/event", "published": true, "source": "pcc_pricing", "quote": "SIP Refer Transfer a call to a thid party SIP number $0.20 per event", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Telephony: Twilio dial-in/dial-out", "value": "Billed to provider", "unit": "", "published": false, "source": "pcc_pricing", "quote": "Twilio Dial-in/Dial-out Use Twilio telephony Billed to provider", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Krisp VIVA noise cancellation (0-10k active session min/month)", "value": "Free, included with Pipecat Cloud", "numeric": 0, "unit": "USD/min", "published": true, "source": "pcc_pricing", "quote": "0 - 10k Active session minutes per month Free included with Pipecat Cloud", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Krisp VIVA noise cancellation (10k+ active session min/month)", "value": "$0.0015 per minute", "numeric": 0.0015, "unit": "USD/min", "published": true, "source": "pcc_pricing", "quote": "10k+ Active session minutes per month $0.0015 per minute", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Recording: audio only", "value": "$0.005 per minute", "numeric": 0.005, "unit": "USD/min", "published": true, "source": "pcc_pricing", "quote": "Audio only $0.005 per minute", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Recording: audio & video", "value": "$0.01349 per minute", "numeric": 0.01349, "unit": "USD/min", "published": true, "source": "pcc_pricing", "quote": "Audio & video $0.01349 per minute", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Recording storage", "value": "$0.003 per minute", "numeric": 0.003, "unit": "USD/min", "published": true, "source": "pcc_pricing", "quote": "Recording storage $0.003 per minute", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Included minutes per plan", "value": "No included minutes stated; usage-based pricing", "unit": "", "published": false, "source": "daily_pricing", "quote": "Usage-based pricing, completely flexible stack", "verified": true, "sourceUrl": "https://www.daily.co/pricing/" }, { "item": "Free trial credits", "value": "Start building for free (no credit amount stated)", "unit": "", "published": false, "source": "pcc_pricing", "quote": "Start building for free", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "item": "Enterprise threshold", "value": "Not published; contact sales for volume pricing", "unit": "", "published": false, "source": "pcc_pricing", "quote": "Custom pricing and higher rate limits for high-volume deployments", "verified": true, "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" } ], "overage": { "policy": "pay-as-you-go", "summary": "Pipecat Cloud is usage-based with no included minutes or plan caps stated; all usage billed per minute. No spending cap or hard-stop policy published for Pipecat Cloud.", "source": "daily_pricing", "quote": "Usage-based pricing, completely flexible stack" }, "gotchas": [ { "title": "Reserved (warm) agents bill even when idle", "detail": "Warm agent instances kept via min-agents are billed whether or not they handle sessions; reserved billing stops only when turned off.", "source": "scaling_docs", "quote": "Your are billed for warm agent instances, even if they are not handling active sessions.", "sourceUrl": "https://docs.pipecat.ai/pipecat-cloud/fundamentals/scaling" }, { "title": "Auto-scaling buffer agents are free", "detail": "Idle buffer agents provisioned by auto-scaling are not charged.", "source": "capacity_docs", "quote": "You are not charged for these idle agents.", "sourceUrl": "https://docs.pipecat.ai/pipecat-cloud/guides/capacity-planning.md" }, { "title": "LLM/STT/TTS not included", "detail": "Inference services are billed by your own providers; bundled inference billing only at enterprise scale.", "source": "pcc_pricing", "quote": "We offer bundled billing for inference at enterprise scale. Email help@daily.co to learn more.", "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "title": "Transcoding raises telephony rate", "detail": "Transcoding adds charges and a higher per-minute rate; amount not published.", "source": "pcc_pricing", "quote": "Transcoding results in additional charges appearing on your monthly invoice, including a higher per minute rate.", "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "title": "Call transfers keep accruing minutes", "detail": "Standard call transfers keep the call anchored to Daily so minutes continue; SIP REFER removes Daily but charges a one-time fee.", "source": "pcc_pricing", "quote": "Call transfers keep the original call anchored to Daily, so minutes continue to accrue for the duration of the transfer.", "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" }, { "title": "Cold starts without reserved agents", "detail": "Relying on min-agents 0 can cause cold starts of ~10 seconds or more.", "source": "scaling_docs", "quote": "Around 10 seconds is a best case: a small agent image with an agent that finishes its setup work fast.", "sourceUrl": "https://docs.pipecat.ai/pipecat-cloud/fundamentals/scaling" }, { "title": "Video transport is per participant", "detail": "Voice+video WebRTC is charged per participant minute, unlike free 1:1 voice.", "source": "pcc_pricing", "quote": "$0.004 per participant minute", "sourceUrl": "https://www.daily.co/pricing/pipecat-cloud/" } ] }, { "id": "air-ai", "name": "Air AI", "vendor": "Air AI", "category": "voice-ai", "url": "https://www.air.ai", "checked": "2026-10-30", "sources": { "pricing": { "name": "Air AI Pricing", "url": "https://www.air.ai/pricing" }, "help_pricing": { "name": "What is your pricing model? How much does Air cost?", "url": "https://support.air.ai/air/what-is-your-pricing-model" } }, "unit": { "tag": "Per minute", "definition": "Outbound: per minute of output, which includes both dial time and talk time. Inbound, API and Roleplay: per minute of pure talk time.", "source": "help_pricing", "quote": "We are pivoting to $0.11 per minute of output (which includes both dial time & talk time)." }, "free": { "summary": "Not stated on the fetched Help Center article", "published": false, "source": "help_pricing", "quote": "" }, "plans": [ { "id": "outbound", "name": "Outbound campaigns", "priceUsd": 0.11, "priceNote": "Per minute of output (dial time + talk time); telephony billed separately via customer's own Twilio account", "billing": "usage", "included": "No included minutes stated", "source": "help_pricing", "quote": "$0.11/minute Outbound. On average 5x cheaper than a human.", "sourceUrl": "https://support.air.ai/air/what-is-your-pricing-model" }, { "id": "inbound", "name": "Inbound campaigns", "priceUsd": 0.32, "priceNote": "Per minute of pure talk time", "billing": "usage", "included": "No included minutes stated", "source": "help_pricing", "quote": "Our Inbound campaigns are currently 0.32/minute as there is no dial time, voicemails, etc so that is pure talk time.", "sourceUrl": "https://support.air.ai/air/what-is-your-pricing-model" }, { "id": "api-roleplay", "name": "API and Roleplay calls", "priceUsd": 0.32, "priceNote": "Per minute", "billing": "usage", "included": "No included minutes stated", "source": "help_pricing", "quote": "Calls made via API and Roleplay are also 0.32/minute.", "sourceUrl": "https://support.air.ai/air/what-is-your-pricing-model" } ], "rates": [ { "item": "Platform fee per minute (outbound, dial + talk time)", "value": "$0.11/minute", "numeric": 0.11, "unit": "USD/min", "published": true, "source": "help_pricing", "quote": "$0.11/minute Outbound. On average 5x cheaper than a human.", "verified": true, "sourceUrl": "https://support.air.ai/air/what-is-your-pricing-model" }, { "item": "Platform fee per minute (inbound, talk time)", "value": "0.32/minute", "numeric": 0.32, "unit": "USD/min", "published": true, "source": "help_pricing", "quote": "Our Inbound campaigns are currently 0.32/minute as there is no dial time, voicemails, etc so that is pure talk time.", "verified": true, "sourceUrl": "https://support.air.ai/air/what-is-your-pricing-model" }, { "item": "Platform fee per minute (API and Roleplay calls)", "value": "0.32/minute", "numeric": 0.32, "unit": "USD/min", "published": true, "source": "help_pricing", "quote": "Calls made via API and Roleplay are also 0.32/minute.", "verified": true, "sourceUrl": "https://support.air.ai/air/what-is-your-pricing-model" }, { "item": "Telephony per minute", "value": "Billed separately per Twilio's pricing (customer's own Twilio account)", "unit": "USD/min", "published": false, "source": "help_pricing", "quote": "Telephony costs will be billed separately per Twilios pricing (just like any dialer or CRM does) as you set up your own Twilio account to utilize Air.", "verified": true, "sourceUrl": "https://support.air.ai/air/what-is-your-pricing-model" } ], "overage": { "policy": "not published", "summary": "Usage-based per-minute pricing; no included-minute allowance or overage rule stated on the fetched page.", "source": "help_pricing", "quote": "" }, "gotchas": [ { "title": "Outbound minutes include dial time", "detail": "Outbound is billed per minute of output, including dial time as well as talk time; vendor says true cost is about the same as before.", "source": "help_pricing", "quote": "Although Air looks significantly cheaper at $0.11 per minute now, when you include dial time, the true cost is actually about the same.", "sourceUrl": "https://support.air.ai/air/what-is-your-pricing-model" }, { "title": "Telephony not included; own Twilio account required", "detail": "Customer must set up their own Twilio account; telephony billed separately at Twilio rates.", "source": "help_pricing", "quote": "Telephony costs will be billed separately per Twilios pricing (just like any dialer or CRM does) as you set up your own Twilio account to utilize Air.", "sourceUrl": "https://support.air.ai/air/what-is-your-pricing-model" }, { "title": "Inbound/API costs ~3x outbound", "detail": "Inbound, API and Roleplay calls are 0.32/minute vs 0.11 outbound.", "source": "help_pricing", "quote": "Calls made via API and Roleplay are also 0.32/minute.", "sourceUrl": "https://support.air.ai/air/what-is-your-pricing-model" } ] }, { "id": "thoughtly", "name": "Thoughtly", "vendor": "Thoughtly", "category": "voice-ai", "url": "https://thoughtly.com", "checked": "2026-10-30", "sources": { "pricing": { "name": "Pricing — Thoughtly | Thoughtly", "url": "https://thoughtly.com/pricing" }, "docs_billing": { "name": "Billing on Thoughtly", "url": "https://docs.thoughtly.com/platform/billing.md" }, "docs_phone_billing": { "name": "Phone number billing and credits", "url": "https://docs.thoughtly.com/phone-number/billing-credits.md" }, "docs_faq": { "name": "Thoughtly FAQ", "url": "https://docs.thoughtly.com/resources/faq.md" }, "docs_subscription": { "name": "Subscription and plan", "url": "https://docs.thoughtly.com/platform/settings/subscription.md" }, "docs_usage": { "name": "Usage and credit consumption", "url": "https://docs.thoughtly.com/platform/settings/usage.md" } }, "unit": { "tag": "Per minute", "definition": "Thoughtly is priced on a per-minute basis (custom quote via sales). AppSumo plans instead use Credits, a virtual currency that recharges monthly.", "source": "docs_faq", "quote": "Thoughtly is priced on a per-minute basis, starting at just 5 cents per minute." }, "free": { "summary": "14-day free trial: you can build agents and call yourself or teammates; no outbound calls to leads, Automations, Audiences or Bulk Calling. The account is automatically deleted after 14 days. The docs also mention a 'limited free plan' with unspecified usage restrictions. No trial minutes or credits are stated.", "published": true, "source": "docs_billing", "quote": "When you sign up for Thoughtly, you'll begin on a **14-day free trial**." }, "plans": [ { "id": "flex", "name": "Flex", "priceUsd": null, "priceNote": "Not published; 'Talk to sales'", "billing": "usage", "included": "Voice + SMS + email + workflows; unlimited usage across channels; 10 concurrent calls; 200+ integrations + REST API; 34+ languages, voice cloning included; email support", "source": "pricing", "quote": "For teams that build and run it themselves.", "sourceUrl": "https://thoughtly.com/pricing" }, { "id": "scale", "name": "Scale", "priceUsd": null, "priceNote": "Not published; 'Get a quote'", "billing": "usage", "included": "Everything in Flex; 100+ concurrent calls; Auto-QA + evals; SOC 2 Type II reports + TCPA review; dedicated CSM, Slack support; 99.9% uptime SLA", "source": "pricing", "quote": "100+ concurrent calls", "sourceUrl": "https://thoughtly.com/pricing" }, { "id": "enterprise", "name": "Enterprise", "priceUsd": null, "priceNote": "Not published; 'Talk to enterprise'", "billing": "usage", "included": "Everything in Scale; custom LLM (bring your own model); HIPAA + BAA; dedicated infrastructure + data residency; SSO, SCIM; 24/7 named TAM; custom concurrency", "source": "pricing", "quote": "For 1M+ minutes / month or regulated verticals.", "sourceUrl": "https://thoughtly.com/pricing" } ], "rates": [ { "item": "Starting per-minute price", "value": "starting at 5 cents per minute (custom quote)", "numeric": 0.05, "unit": "USD/min", "published": true, "source": "docs_faq", "quote": "Thoughtly is priced on a per-minute basis, starting at just 5 cents per minute.", "verified": true, "sourceUrl": "https://docs.thoughtly.com/resources/faq.md" }, { "item": "Platform fee per minute (by plan)", "value": "Not published; plans available via sales consultation only", "unit": "USD/min", "published": false, "source": "docs_billing", "quote": "Paid plans are tailored for different business requirements and are available exclusively through direct consultation with our sales team.", "verified": true, "sourceUrl": "https://docs.thoughtly.com/platform/billing.md" }, { "item": "LLM / STT / TTS / telephony per-minute components", "value": "Not published separately", "unit": "USD/min", "published": false, "source": "pricing", "quote": "Voice, SMS, email, and workflows in every plan. No surprise per-channel fees, no per-seat tax.", "verified": true, "sourceUrl": "https://thoughtly.com/pricing" }, { "item": "Included voice minutes per month", "value": "Unlimited (all plans)", "unit": "minutes/month", "published": true, "source": "pricing", "quote": "| Voice minutes / month | Unlimited | Unlimited | Unlimited |", "verified": true, "sourceUrl": "https://thoughtly.com/pricing" }, { "item": "Concurrency limit — Flex", "value": "10", "numeric": 10, "unit": "concurrent calls", "published": true, "source": "pricing", "quote": "| Concurrent calls | 10 | 100+ | Custom |", "verified": true, "sourceUrl": "https://thoughtly.com/pricing" }, { "item": "Concurrency limit — Scale", "value": "100+", "numeric": 100, "unit": "concurrent calls", "published": true, "source": "pricing", "quote": "| Concurrent calls | 10 | 100+ | Custom |", "verified": true, "sourceUrl": "https://thoughtly.com/pricing" }, { "item": "Concurrency limit — Enterprise", "value": "Custom", "unit": "concurrent calls", "published": false, "source": "pricing", "quote": "| Concurrent calls | 10 | 100+ | Custom |", "verified": true, "sourceUrl": "https://thoughtly.com/pricing" }, { "item": "Enterprise threshold", "value": "1M+ minutes / month or regulated verticals", "numeric": 1000000, "unit": "minutes/month", "published": true, "source": "pricing", "quote": "For 1M+ minutes / month or regulated verticals.", "verified": true, "sourceUrl": "https://thoughtly.com/pricing" }, { "item": "Phone number monthly fee (US) — AppSumo/credit plans", "value": "500 credits/month", "numeric": 500, "unit": "credits/month", "published": true, "source": "docs_phone_billing", "quote": "Most standard phone numbers in the United States cost approximately **500 credits per month** for AppSumo customers, or a comparable rate for other billing plans.", "verified": true, "sourceUrl": "https://docs.thoughtly.com/phone-number/billing-credits.md" }, { "item": "Phone number monthly fee — non-AppSumo plans (USD)", "value": "a comparable rate for other billing plans", "unit": "USD/month", "published": false, "source": "docs_phone_billing", "quote": "Most standard phone numbers in the United States cost approximately **500 credits per month** for AppSumo customers, or a comparable rate for other billing plans.", "verified": true, "sourceUrl": "https://docs.thoughtly.com/phone-number/billing-credits.md" }, { "item": "Voice agent usage — AppSumo plans only", "value": "10 credits/min", "numeric": 10, "unit": "credits/min", "published": true, "source": "docs_billing", "quote": "**[Voice Agents](https://docs.thoughtly.com/agents/overview.md)**: 10 credits/min", "verified": true, "sourceUrl": "https://docs.thoughtly.com/platform/billing.md" }, { "item": "Carrier fees — AppSumo/credit plans", "value": "200 credits per dollar of fees incurred", "numeric": 200, "unit": "credits/USD", "published": true, "source": "docs_billing", "quote": "**Carrier Fees**: 200 credits per dollar of fees incurred", "verified": true, "sourceUrl": "https://docs.thoughtly.com/platform/billing.md" }, { "item": "SMS — AppSumo plans only", "value": "8 credits/message", "numeric": 8, "unit": "credits/message", "published": true, "source": "docs_billing", "quote": "**[SMS Messages](https://docs.thoughtly.com/automations/actions.md#messaging-and-inbound)**: 8 credits/message", "verified": true, "sourceUrl": "https://docs.thoughtly.com/platform/billing.md" } ], "overage": { "policy": "auto-charge", "summary": "Usage above the plan's monthly allowances is billed in arrears at the end of each cycle; no throttling or mid-call cutoff.", "source": "pricing", "quote": "Usage above your plan's monthly allowances is billed in arrears at the end of each cycle." }, "gotchas": [ { "title": "No public prices; sales-only plans", "detail": "All paid plans are sold only after a consultation with sales.", "source": "docs_billing", "quote": "All plan selection and onboarding are managed directly by our sales team to make sure you get the best fit for your use case.", "sourceUrl": "https://docs.thoughtly.com/platform/billing.md" }, { "title": "Trial account auto-deleted", "detail": "Trial accounts are deleted after 14 days unless you move to a paid plan.", "source": "docs_billing", "quote": "After 14 days, your account will be **automatically deleted** to keep our systems clean.", "sourceUrl": "https://docs.thoughtly.com/platform/billing.md" }, { "title": "Trial cannot call external numbers", "detail": "During the trial you can only call yourself or invited teammates.", "source": "docs_billing", "quote": "You **cannot** place outbound calls to leads or external numbers", "sourceUrl": "https://docs.thoughtly.com/platform/billing.md" }, { "title": "'Unlimited' minutes vs. overage billing", "detail": "The comparison table says Unlimited voice minutes, but the overage FAQ refers to monthly allowances billed in arrears.", "source": "pricing", "quote": "Usage above your plan's monthly allowances is billed in arrears at the end of each cycle.", "sourceUrl": "https://thoughtly.com/pricing" }, { "title": "Carrier fees billed separately (AppSumo/credit plans)", "detail": "Carrier fees are charged on top of per-minute credits unless you bring your own carrier (BYOC).", "source": "docs_billing", "quote": "Connect your own carrier using our [BYOC](https://docs.thoughtly.com/phone-number/byoc.md#bring-your-own-carrier-byoc) feature, and you won't be charged Credits for Carrier Fees.", "sourceUrl": "https://docs.thoughtly.com/platform/billing.md" }, { "title": "AppSumo credit rates may change", "detail": "Credit rates may be adjusted over time with advance notice.", "source": "docs_billing", "quote": "Below are sample Credit rates for common features when using your AppSumo plan. These rates are subject to change:", "sourceUrl": "https://docs.thoughtly.com/platform/billing.md" }, { "title": "Credits do not roll over", "detail": "AppSumo monthly credits expire at month end.", "source": "docs_billing", "quote": "Credits do not roll over month-to-month, and additional Credits can be purchased from [Settings → Subscription](https://docs.thoughtly.com/platform/settings/subscription.md).", "sourceUrl": "https://docs.thoughtly.com/platform/billing.md" }, { "title": "Phone number purchase restricted by plan", "detail": "Only Flex and Enterprise customers can buy numbers from the dashboard.", "source": "docs_phone_billing", "quote": "Only Flex and Enterprise customers can purchase phone numbers from dashboard.", "sourceUrl": "https://docs.thoughtly.com/phone-number/billing-credits.md" } ] }, { "id": "goodcall", "name": "Goodcall", "vendor": "Goodcall", "category": "voice-ai", "url": "https://www.goodcall.com/", "checked": "2026-10-30", "sources": { "pricing": { "name": "Goodcall Pricing | AI Answering Service from $79 a Month", "url": "https://www.goodcall.com/pricing" }, "faq": { "name": "Goodcall FAQ | Pricing, Phone Numbers, Billing and HIPAA", "url": "https://www.goodcall.com/faq" }, "enterprise": { "name": "Goodcall | Voice AI for Enterprise Customer Service & Call Centers", "url": "https://www.goodcall.com/enterprise" } }, "unit": { "tag": "Per unique customer per month", "definition": "One phone number, once a month. The same person calling five times in a month is one customer. Spam and wrong numbers don't count. Minutes, calls and tokens are not metered.", "source": "faq", "quote": "No. We never meter minutes, calls or tokens. You pay per unique customer: the number of different people your agent helped this month." }, "free": { "summary": "No free trial in the usual sense; instead a free demo agent (build and test at no cost). Billing starts when a phone number is added and a plan is chosen. No free trial minutes or credits published.", "published": true, "source": "faq", "quote": "You get a free demo agent instead. Build it, test it and hear it answer at no cost. You only start paying when you add a phone number and pick a plan." }, "plans": [ { "id": "starter", "name": "Starter", "priceUsd": 79, "priceNote": "Overage 79¢ per extra unique customer", "billing": "monthly", "included": "100 unique customers a month (about 150 calls/month), 5 workers, 1 external tool, base AI usage (about 100 test runs), 1 team member, 30-day call history, local phone number", "source": "pricing", "quote": "100unique customers a monththen 79¢ each. About 150 calls/month.", "sourceUrl": "https://www.goodcall.com/pricing" }, { "id": "growth", "name": "Growth", "priceUsd": 129, "priceNote": "Marked 'Most popular'. Overage 26¢ per extra unique customer", "billing": "monthly", "included": "500 unique customers a month (about 750 calls/month), 10 workers, 5 external tools, 5× AI usage (about 500 test runs), 5 team members, 90-day call history, local phone number", "source": "pricing", "quote": "500unique customers a monththen 26¢ each. About 750 calls/month.", "sourceUrl": "https://www.goodcall.com/pricing" }, { "id": "scale", "name": "Scale", "priceUsd": 299, "priceNote": "Overage 15¢ per extra unique customer; required for HIPAA BAA", "billing": "monthly", "included": "2,000 unique customers a month (about 3,000 calls/month), 20 workers, 15 external tools, 20× AI usage (about 2,000 test runs), 10 team members, unlimited call history, local phone number", "source": "pricing", "quote": "2,000unique customers a monththen 15¢ each. About 3,000 calls/month.", "sourceUrl": "https://www.goodcall.com/pricing" }, { "id": "enterprise", "name": "Enterprise", "priceUsd": null, "priceNote": "Contact sales; volume pricing", "billing": "monthly", "included": "More than 2,000 customers a month, several connected systems, or a franchise group. Volume pricing, onboarding and an SLA.", "source": "pricing", "quote": "More than 2,000 customers a month, several connected systems, or a franchise group. Volume pricing, onboarding and an SLA.", "sourceUrl": "https://www.goodcall.com/pricing" } ], "rates": [ { "item": "Platform fee per minute", "value": "No per-minute charge; minutes are not metered (billing is per unique customer)", "unit": "USD/min", "published": true, "source": "pricing", "quote": "No. We never meter minutes. A thirty-second wrong number and a nine-minute booking cost exactly the same, nothing extra.", "verified": true, "sourceUrl": "https://www.goodcall.com/pricing" }, { "item": "Overage per extra unique customer (Starter)", "value": "79¢", "numeric": 0.79, "unit": "USD/unique customer", "published": true, "source": "faq", "quote": "If you go over, each extra customer bills at your plan's own rate: 79¢ on Starter, 26¢ on Growth, 15¢ on Scale.", "verified": true, "sourceUrl": "https://www.goodcall.com/faq" }, { "item": "Overage per extra unique customer (Growth)", "value": "26¢", "numeric": 0.26, "unit": "USD/unique customer", "published": true, "source": "faq", "quote": "If you go over, each extra customer bills at your plan's own rate: 79¢ on Starter, 26¢ on Growth, 15¢ on Scale.", "verified": true, "sourceUrl": "https://www.goodcall.com/faq" }, { "item": "Overage per extra unique customer (Scale)", "value": "15¢", "numeric": 0.15, "unit": "USD/unique customer", "published": true, "source": "faq", "quote": "If you go over, each extra customer bills at your plan's own rate: 79¢ on Starter, 26¢ on Growth, 15¢ on Scale.", "verified": true, "sourceUrl": "https://www.goodcall.com/faq" }, { "item": "Vendor's illustrative effective per-minute cost (Starter, 4-minute calls)", "value": "about 13¢ a minute (vendor example, not a billed rate)", "numeric": 0.13, "unit": "USD/min", "published": true, "source": "pricing", "quote": "Even at four-minute calls, Starter works out to about 13¢ a minute, around a twelfth of the cost", "verified": true, "sourceUrl": "https://www.goodcall.com/pricing" }, { "item": "Phone number monthly fee", "value": "Included in every plan (local number)", "numeric": 0, "unit": "USD/month", "published": true, "source": "pricing", "quote": "No. Every plan includes a local number, and you can keep your existing one instead by forwarding it to us.", "verified": true, "sourceUrl": "https://www.goodcall.com/pricing" }, { "item": "LLM / STT / TTS / telephony component costs", "value": "Bundled; not itemized. 'One price covers your number, the calls it answers and the AI behind it.'", "unit": "USD/min", "published": false, "source": "faq", "quote": "Yes. One price covers your number, the calls it answers and the AI behind it. There's no separate phone bill from us.", "verified": true, "sourceUrl": "https://www.goodcall.com/faq" }, { "item": "AI usage (test runs) top-up", "value": "$5 at a time", "numeric": 5, "unit": "USD per top-up", "published": true, "source": "pricing", "quote": "Talking to Gabi is never metered, only the test runs count, and you can top up $5 at a time.", "verified": true, "sourceUrl": "https://www.goodcall.com/pricing" } ], "overage": { "policy": "auto-charge", "summary": "Service continues past the included unique customers; each extra customer is billed at the plan's own rate (79¢ Starter, 26¢ Growth, 15¢ Scale). No penalty rate; vendor notifies when a bigger plan would be cheaper.", "source": "pricing", "quote": "Nothing breaks. Extra customers bill at your plan's own rate: 79¢ on Starter, 26¢ on Growth, 15¢ on Scale. There's no penalty rate" }, "gotchas": [ { "title": "Billing unit is unique customers, not minutes", "detail": "Each distinct caller phone number per month counts once; repeat calls from the same number don't add cost; spam and wrong numbers excluded. Per-minute comparisons require assumptions about call length and repeat callers.", "source": "pricing", "quote": "One phone number, once a month. If the same person calls back five times in March, that is one customer.", "sourceUrl": "https://www.goodcall.com/pricing" }, { "title": "Monthly billing only, no annual plan", "detail": "Older $66/month prices were annual plans on the previous platform and are no longer offered.", "source": "faq", "quote": "Older prices like $66 a month were annual plans on our previous platform and aren't offered now.", "sourceUrl": "https://www.goodcall.com/faq" }, { "title": "No pause; $79 minimum to keep a number", "detail": "Downgrading to the free demo agent gives up the phone number; returning means a new number.", "source": "faq", "quote": "There's no pause, and no price below $79 a month.", "sourceUrl": "https://www.goodcall.com/faq" }, { "title": "No contract or setup fee", "detail": "Month to month, cancel or downgrade any time. Upgrades charged prorated difference immediately.", "source": "faq", "quote": "Every plan is month to month with no setup fee and no minimum term.", "sourceUrl": "https://www.goodcall.com/faq" }, { "title": "Test calls consume separate AI usage allowance", "detail": "Test runs don't count as customers but draw from plan AI usage; top-ups $5 each.", "source": "faq", "quote": "Calls you make to test your agent use AI usage, not customers. Each plan includes test runs, and you can top up $5 at a time.", "sourceUrl": "https://www.goodcall.com/faq" }, { "title": "Carrier forwarding minutes may cost extra", "detail": "Charges for forwarded minutes depend on the customer's own carrier, outside Goodcall's bill.", "source": "faq", "quote": "Whether forwarded minutes cost extra depends on your carrier and plan.", "sourceUrl": "https://www.goodcall.com/faq" }, { "title": "Local US numbers only; no porting", "detail": "No toll-free, Canadian or international numbers; self-service porting not available.", "source": "faq", "quote": "Not yet. Goodcall numbers are local US numbers today.", "sourceUrl": "https://www.goodcall.com/faq" }, { "title": "HIPAA BAA requires Scale or Enterprise", "detail": "BAA available only on Scale ($299/mo) and Enterprise.", "source": "faq", "quote": "Yes, on the Scale plan ($299 a month) and on Enterprise.", "sourceUrl": "https://www.goodcall.com/faq" }, { "title": "Calls-per-month figures are vendor estimates", "detail": "'About 150/750/3,000 calls/month' are approximations derived from customer counts, not limits.", "source": "pricing", "quote": "100unique customers a monththen 79¢ each. About 150 calls/month.", "sourceUrl": "https://www.goodcall.com/pricing" } ] }, { "id": "smith-ai", "name": "Smith.ai AI Receptionist", "vendor": "Smith.ai, Inc.", "category": "voice-ai", "url": "https://smith.ai/ai-receptionist", "checked": "2026-10-30", "sources": { "pricing_ai": { "name": "Smith.ai AI Receptionist pricing (AI-first) — Your AI Front Desk", "url": "https://smith.ai/pricing/ai-receptionist" }, "pricing_start": { "name": "Smith.ai Plans & Pricing for 24/7 Sales & Support (canonical: /pricing/receptionists — human-first receptionist plans)", "url": "https://smith.ai/pricing" }, "help_free_calls": { "name": "Understanding Your 25 Free Calls (Smith.ai AI Receptionist Help Center)", "url": "https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000232725-understanding-your-25-free-calls" }, "help_call_limit": { "name": "What Happens When You Reach Your Call Limit (Smith.ai AI Receptionist Help Center)", "url": "https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000232726-what-happens-when-you-reach-your-call-limit" }, "help_spam": { "name": "How to Manage Spam Callers (Smith.ai AI Receptionist Help Center)", "url": "https://smithaivoiceassistant.freshdesk.com/en/support/solutions/articles/151000219460-how-to-manage-spam-callers" }, "reasonable_use": { "name": "Reasonable use policy (Smith.ai receptionists)", "url": "https://smith.ai/receptionists/terms-reasonable-use" } }, "unit": { "tag": "Per call", "definition": "Billed per answered real inbound call, not per minute. A real call is any inbound call answered by your AI Receptionist from an actual caller; spam/blocked callers screened, test calls, simulated calls and calls that don't connect do not count.", "source": "pricing_ai", "quote": "Because unlike per-minute services, our success is aligned with your success. Billing per call means there’s no mystery accounting involved." }, "free": { "summary": "Free plan: $0/mo, 25 real calls/mo, 25 test calls/mo, 50 simulated calls/mo; extra real calls $3.00/call only if Extra Calls is enabled with prepaid billing credits. Unused calls don't roll over.", "published": true, "source": "pricing_ai", "quote": "Try it and trust it first. **$0 mo** 25 calls/mo ($3.00/call after that)" }, "plans": [ { "id": "free", "name": "Free", "priceUsd": 0, "priceNote": "Extra real calls $3.00 each (opt-in, from billing credits)", "billing": "monthly", "included": "25 real calls/mo, 25 test calls/mo, 50 simulated calls/mo; Quality Studio, 24/7 AI call answering, recording, transcription & summaries, lead qualification & call routing, AI Scheduling, native integrations, analytics", "source": "pricing_ai", "quote": "**$0 mo** 25 calls/mo ($3.00/call after that)", "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "id": "pro-75", "name": "Pro (75 calls/month)", "priceUsd": 150, "priceNote": "$2.00/call", "billing": "monthly", "included": "75 real calls/mo, 75 test calls/mo, 150 simulated calls/mo; everything in Free plus dedicated onboarding setup, live phone/email/chat support, custom SMS branding", "source": "pricing_ai", "quote": "**$150/mo** $2.00/call (~2–3 calls/day)", "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "id": "pro-150", "name": "Pro (150 calls/month)", "priceUsd": null, "priceNote": "Monthly total not shown; per real call rate $1.80 (tier labeled -10%)", "billing": "monthly", "included": "150 real calls/mo, 150 test calls/mo, 300 simulated calls/mo", "source": "pricing_ai", "quote": "| Per real call rate | Free | $2.00
$1.80
$1.67 | $1.67
$1.60
Custom |", "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "id": "pro-300", "name": "Pro (300 calls/month)", "priceUsd": null, "priceNote": "Monthly total not shown; per real call rate $1.67 (tier labeled -17%)", "billing": "monthly", "included": "300 real calls/mo, 300 test calls/mo, 600 simulated calls/mo", "source": "pricing_ai", "quote": "Calls/month: 75 150 -10% 300 -17%", "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "id": "enterprise-300", "name": "Enterprise (300 calls/month)", "priceUsd": 500, "priceNote": "$1.67/call", "billing": "monthly", "included": "300 real calls/mo, 300 test calls/mo, 600 simulated calls/mo; everything in Pro plus full-service setup & ongoing optimization, custom AI prompting, unlimited custom integrations & workflows, multi-location support, dedicated success manager, priority support", "source": "pricing_ai", "quote": "**$500/mo** $1.67/call (~10 calls/day)", "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "id": "enterprise-500", "name": "Enterprise (500 calls/month)", "priceUsd": null, "priceNote": "Monthly total not shown; per real call rate $1.60 (tier labeled -4%)", "billing": "monthly", "included": "500 real calls/mo, 500 test calls/mo, 1000 simulated calls/mo", "source": "pricing_ai", "quote": "Calls/month: 300 500 -4% 1000+", "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "id": "enterprise-1000plus", "name": "Enterprise (1000+ calls/month)", "priceUsd": null, "priceNote": "Custom per-call rate", "billing": "monthly", "included": "1000+ real calls/mo, 1000+ test calls/mo, 2000+ simulated calls/mo", "source": "pricing_ai", "quote": "| Included real calls /mo | 25 | 75
150
300 | 300
500
1000+ |", "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "id": "six-month", "name": "6-month plan", "priceUsd": null, "priceNote": "Not published; contact sales", "billing": "monthly", "included": "Enterprise experience with rollover calls and lower per-call rate", "source": "pricing_ai", "quote": "Our 6-month plan delivers the same enterprise experience at a better rate.", "sourceUrl": "https://smith.ai/pricing/ai-receptionist" } ], "rates": [ { "item": "Platform fee per minute", "value": "Not published — vendor bills per call, not per minute", "unit": "USD/min", "published": false, "source": "pricing_ai", "quote": "Because unlike per-minute services, our success is aligned with your success. Billing per call means there’s no mystery accounting involved.", "verified": true, "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "item": "Per real call rate — Pro 75 / 150 / 300", "value": "$2.00 / $1.80 / $1.67", "numeric": 2, "unit": "USD/call", "published": true, "source": "pricing_ai", "quote": "| Per real call rate | Free | $2.00
$1.80
$1.67 | $1.67
$1.60
Custom |", "verified": true, "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "item": "Per real call rate — Enterprise 300 / 500 / 1000+", "value": "$1.67 / $1.60 / Custom", "numeric": 1.67, "unit": "USD/call", "published": true, "source": "pricing_ai", "quote": "| Per real call rate | Free | $2.00
$1.80
$1.67 | $1.67
$1.60
Custom |", "verified": true, "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "item": "Extra (overage) per real call — Free", "value": "$3.00", "numeric": 3, "unit": "USD/call", "published": true, "source": "pricing_ai", "quote": "| Extra per real call rate | $3.00 | $2.50
$2.30
$2.17 | $2.17
$2.10
Custom |", "verified": true, "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "item": "Extra (overage) per real call — Pro 75 / 150 / 300", "value": "$2.50 / $2.30 / $2.17", "numeric": 2.5, "unit": "USD/call", "published": true, "source": "pricing_ai", "quote": "| Extra per real call rate | $3.00 | $2.50
$2.30
$2.17 | $2.17
$2.10
Custom |", "verified": true, "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "item": "Extra (overage) per real call — Enterprise 300 / 500 / 1000+", "value": "$2.17 / $2.10 / Custom", "numeric": 2.17, "unit": "USD/call", "published": true, "source": "pricing_ai", "quote": "| Extra per real call rate | $3.00 | $2.50
$2.30
$2.17 | $2.17
$2.10
Custom |", "verified": true, "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "item": "LLM per minute", "value": "Not published (bundled into per-call price)", "unit": "USD/min", "published": false, "source": "pricing_ai", "quote": "Billing per call means there’s no mystery accounting involved.", "verified": true, "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "item": "Speech-to-text per minute", "value": "Not published (bundled into per-call price)", "unit": "USD/min", "published": false, "source": "pricing_ai", "quote": "Billing per call means there’s no mystery accounting involved.", "verified": true, "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "item": "Text-to-speech per minute", "value": "Not published (bundled into per-call price)", "unit": "USD/min", "published": false, "source": "pricing_ai", "quote": "Billing per call means there’s no mystery accounting involved.", "verified": true, "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "item": "Telephony per minute", "value": "Not published (bundled into per-call price)", "unit": "USD/min", "published": false, "source": "pricing_ai", "quote": "Billing per call means there’s no mystery accounting involved.", "verified": true, "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "item": "Concurrency limit", "value": "Not published", "unit": "concurrent calls", "published": false, "source": "pricing_ai", "quote": "24/7 AI call answering", "verified": true, "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "item": "Test calls per month — Free / Pro / Enterprise", "value": "25 / 75, 150, 300 / 300, 500, 1000+", "numeric": 25, "unit": "calls/month", "published": true, "source": "pricing_ai", "quote": "| Test calls /mo | 25 | 75
150
300 | 300
500
1000+ |", "verified": true, "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "item": "Simulated calls per month — Free / Pro / Enterprise", "value": "50 / 150, 300, 600 / 600, 1000, 2000+", "numeric": 50, "unit": "calls/month", "published": true, "source": "pricing_ai", "quote": "| Simulated calls /mo | 50 | 150
300
600 | 600
1000
2000+ |", "verified": true, "sourceUrl": "https://smith.ai/pricing/ai-receptionist" } ], "overage": { "policy": "auto-charge", "summary": "Each tier publishes an 'Extra per real call rate' ($3.00 Free; $2.50/$2.30/$2.17 Pro; $2.17/$2.10/Custom Enterprise). On the Free plan the default at limit is redirecting calls to you/your team at no charge; overage only applies if you opt in to Extra Calls, drawn from prepaid billing credits ($3/call). If credits hit $0, calls revert to redirect. Test and simulated calls hard-pause at limit. Paid-plan overage mechanics beyond the published rates were not documented in fetched pages.", "source": "help_call_limit", "quote": "Your AI Receptionist keeps handling calls beyond 25, exactly as it would within your included allowance. Each call is $3, drawn from your billing credits." }, "gotchas": [ { "title": "Per-call, not per-minute billing", "detail": "Vendor bills per answered real call; no per-minute rate exists to compare directly with per-minute voice AI platforms.", "source": "pricing_ai", "quote": "Per-minute services work opposite to your needs; they want to maximize your call length while you want to minimize your call time.", "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "title": "Free plan default is redirect, not AI", "detail": "Beyond 25 included real calls, calls are redirected to you or a team member by default; AI keeps answering only if Extra Calls is enabled with credits.", "source": "help_call_limit", "quote": "Calls beyond 25 are redirected to you or a team member, based on your redirect settings. No credits required, no charge.", "sourceUrl": "https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000232726-what-happens-when-you-reach-your-call-limit" }, { "title": "Prepaid credits required for extra calls", "detail": "If credits run out while Extra Calls is enabled, calls revert to redirect; Auto-Refill is suggested.", "source": "help_call_limit", "quote": "If your credits hit $0, calls revert to your redirect setting until you add more credits.", "sourceUrl": "https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000232726-what-happens-when-you-reach-your-call-limit" }, { "title": "Answered spam calls are billable by default", "detail": "Known spam filtered before answer is free; answered calls are billable, but up to 10% of call quota (spam + test calls) can be removed per billing cycle by marking as spam.", "source": "help_spam", "quote": "You can remove up to 10% of your call quota from your bill, including both spam calls and test calls.", "sourceUrl": "https://smithaivoiceassistant.freshdesk.com/en/support/solutions/articles/151000219460-how-to-manage-spam-callers" }, { "title": "No rollover on monthly plans", "detail": "Counters reset each billing cycle; rollover calls are only offered on the 6-month plan.", "source": "help_free_calls", "quote": "Your counter resets to zero at the start of every billing cycle. Unused calls don't roll over.", "sourceUrl": "https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000232725-understanding-your-25-free-calls" }, { "title": "30-day cancellation notice", "detail": "Month-to-month service with no long-term contract, but 30 days' notice is required to cancel.", "source": "pricing_ai", "quote": "If you ever cancel, we need 30 days’ notice, and then you’re done.", "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "title": "Plan changes take effect next month", "detail": "Plan changes are made by emailing support and are billed starting the next month.", "source": "pricing_ai", "quote": "We’ll start billing for your new plan the next month.", "sourceUrl": "https://smith.ai/pricing/ai-receptionist" }, { "title": "Test/simulated calls hard-pause", "detail": "No pay-per-extra option for test or simulated calls; paused until cycle reset.", "source": "help_call_limit", "quote": "There's no pay-per-extra option for test or simulated calls.", "sourceUrl": "https://smithaivoiceassistant.freshdesk.com/support/solutions/articles/151000232726-what-happens-when-you-reach-your-call-limit" }, { "title": "Start URL is a different product", "detail": "smith.ai/pricing shows human-first receptionist plans ($300/30 calls etc.), not AI Receptionist pricing.", "source": "pricing_start", "quote": "**30 calls** **$300 / month** 1 free transfer destination. Overage: $11.50/call over 30", "sourceUrl": "https://smith.ai/pricing" } ] } ] }